I received an IE Polytope that was damaged during shipping. I brought the issue to JBtucci's attention, and he issued a refund after I shipped the pedal back to him. This was handled quickly and smoothly. Even though the transaction did not complete, I feel this warrants positive feedback.
Fritz was great throughout the transaction and was very quick to reply to any questions. There was some minor shipping damage to the bass, which he offered to take care of promptly. There was no need, as the bass's playability was not affected. I'm a happy camper!