Recent content by Prymaxe

Once your order is cancelled/refunded by us, the processing time is out of your our hands. We canceled and refunded his order on the 15th. We were not holding onto his money this whole time. It just happened to take a long time for his bank or credit card company to process the refund.

The owners (dad and son) used to focus on buying and selling vintage guitars. Then they branched out into boutique pedals and eventually bigger name brands. They kept the name for a few more years, but they're not in the vintage guitar business anymore so a few years ago they decided it just...

Yes, there are other sites that tell you to call/email/chat when the code doesn't work. I see what you're saying about the differences in the terminology. We call them the same on our site, though. If an item is out of stock but we're allowing pre/backorders on that item, there will be a...

If you look at Guitar Center, Musician's Friend, Rogue Guitar Shop, Sam Ash, Reverb.com, Chicago Music Exchange, etc -- they all have coupon exclusions, too. To not offer a sale because some products can't be included doesn't make sense -- we want to give people the best deal possible. As I...

Sure, I'll send you a PM.

Don't worry, that guy has been let go. We won't stand for incompetent employees. When I referred to you being an international customer, I meant that is why it took so long for your bank to refund you and for you to receive your package (although it's only been 9 days since we shipped your...

Hello, Lauren from Prymaxe here. First of all, I am very sorry about the oversold product. That is definitely our fault and I know that it sucks when things like that happen, but it is a rare occurrence and we do try our best to make it up to you. If any of our employees treated you rudely...

Thanks for posting! :)

While we do make exceptions on certain products the coupon doesn't work for, unfortunately we can't further discount Clearance items -- We don't make money on them as they are priced to, well, clear. :P