ken went out of his way to hold this for me without asking as I am a new dad and get a little busy on occasion. He shipped fast and secure and arrived in great condition. Would buy from again
I am a buyer posting feedback on Ken Lloyd as seller
Ken is awesome! He packed up my Clarus like it was coming from Fort Knox and it arrived in perfect shape quickly. He was also great to deal with and answered all the questions I had regarding the amp and the transaction. I will definitely buy from him in the future should he have something else I may need. Two
I am a buyer posting feedback on Ken Lloyd as seller
If TB had a hall of fame, I would wholeheartedly nominate Ken as the MVP. Dealing with him turned an unfortunate situation into a great experience. Ken is a super guy who treats others with respect and patience, never failing to go the extra mile and then some. I have copied and pasted Ken’ narrative of our Fedex shipping claim as it isspot on.
Thank you for everything Ken!
From Ken:
Turns out to be almost a month long saga. Cab was damaged internally during shipment. Donn was smart to video his unpacking process and that along with his photos of the carton and my detailed narrative of the saga helped us get a fair claim payment from fedex, after he had the cab repaired (thanks to Don Barry for the quick repair who also built the cab). Ultimately the cab was shipped three times with different tracking numbers.
I am a buyer posting feedback on Ken Lloyd as seller
Ken was great to deal with. He explained the process very well and helped me along the way with my first Talkbass experience. He described the product adequately and shared pictures and audio clips that demonstrated exactly what I was purchasing. He even through in a set of new strings for me. I definitely would deal with him again.
I am a buyer posting feedback on Ken Lloyd as seller
Ken was great to work with, communication was great, he was flexible with the pickup arrangements, and the cab was exactly as described and sounded great.
I am a buyer posting feedback on Ken Lloyd as seller
Couldn't have had a better first buying experience here than I had with Ken. Great parts, great deal, great communication, and fast shipping. Packaged perfect, he even took the time, to put a card between the bridge saddles and the bridge, so it wouldn't get scratched during shipping. Much appreciated Ken!
I am a buyer posting feedback on Ken Lloyd as seller
I simply can't say enough positive things about my purchasing experience with Ken Lloyd. I'm not an experienced 'online buyer' but was attracted by the clear and detailed advertisement for the 555 Heritage Guitar (plus good quality pics) on Talkbass. Being based overseas, I presented a bit more of a challenge as a buyer, but Ken remained totally un-phased and provided great support, assistance and guidance to me (from his own previous experiences and research) to assist me through the purchase/shipping process. Nothing was too much trouble for Ken....he even tolerated 2 x trips to the Fedex store when shipping!!
I now have the guitar and it is exactly as Ken has described it (in fact ... I think it's better!). The packaging was great, the instrument beautifully maintained and Ken even included a lovely note for me in the case .... customer service with a smile!!
Ken is a tremendous seller and anyone contemplating buying from Ken can rest assurred that you are dealing with a true 'gentleman' who knows his stuff and takes a great deal of care and thought into the support that he is able to provide. Awesome stuff Ken and thanks a bunch!!