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Am I wrong???

voodoobassist

voodoobassist

Jun 9, 2008
2,225
2,763
72
Tulsa , OK
#1
Just got off the phone with Marco at Aguilar and thought I would pose this question to the community here. BTW, I don't mean this as a slam against the guys at aggy, love thier gear, I'm just a little frustrated right now. I have the aggie 500sc and the GS410,..my problem, the cones creased on my speakers, :hmm: I bought the rig just under 3 years ago. I should also mention that I never did register it, although I did purchase it new. I was hoping for some type of warranty help on this, but Marco said I was out of warranty.

I'm a fairly reasonable guy, and with the factors of it being really close to warrantys end and never having registered it, I didn't expect to get all new speakers free of charge. But when I was told it was going to be over $500 for 4 speakers, I about fainted. I can buy another GS410 here in the classifieds for that!

I guess I'm just disappointed that I wasn't at least offered replacement speakers at aggie's cost plus shipping. About my only option now is to order a completely different set of speaks from my local repair guy, which will be about half the cost of ordering from Aggy.

So tell me,...am I wrong for feeling somewhat slighted by this? Or was I just expecting too much in customer service? Once again, love thier gear, just feeling a bit bent over in the customer service dept.
 
#2
You are not wrong for feeling that way. Warrenty work is tricky because they have thing in place so they are not fixing gear for free for the time the person owns the gear. However, the way it is handled by the company makes all the difference in the world to how you feel when the contact is over. Once a piece of gear is sold it is the CS that makes it a good company, and bad company or an amazing company. I renounced an endorsement around this time last year for just that reason. I think company's need to take a look at the market and see who does what great and try to mimc that behavior. God luck and I hope it all works out for you.
 
#11
voodoobassist said:
Just got off the phone with Marco at Aguilar and thought I would pose this question to the community here. BTW, I don't mean this as a slam against the guys at aggy, love thier gear, I'm just a little frustrated right now. I have the aggie 500sc and the GS410,..my problem, the cones creased on my speakers, :hmm: I bought the rig just under 3 years ago. I should also mention that I never did register it, although I did purchase it new. I was hoping for some type of warranty help on this, but Marco said I was out of warranty.

I'm a fairly reasonable guy, and with the factors of it being really close to warrantys end and never having registered it, I didn't expect to get all new speakers free of charge. But when I was told it was going to be over $500 for 4 speakers, I about fainted. I can buy another GS410 here in the classifieds for that!

I guess I'm just disappointed that I wasn't at least offered replacement speakers at aggie's cost plus shipping. About my only option now is to order a completely different set of speaks from my local repair guy, which will be about half the cost of ordering from Aggy.

So tell me,...am I wrong for feeling somewhat slighted by this? Or was I just expecting too much in customer service? Once again, love thier gear, just feeling a bit bent over in the customer service dept.
Click to expand...

Yup, you're wrong. Procedures are in place for a reason, otherwise anyone could just say they had bad speakers and demand new ones, which doesn't make for good business. They aren't a bad company or have bad service for not offering you new speakers at their cost either, especially when you're coming to them and not where you bought it from.
 
#12
To answer a few of the Q's, the creasing is evident around the edge of the cones, too much excursion I guess, always ran my AG500 on this cab, and while the group I work with is loud, never thought I hit it THAT hard. Last weekend is when one of the speaks finally decided to give up the ghost. Thats when I discovered the problem on all 4.

As far as expecting a no cost free replacement,...I had no such dreams. However, it would have been nice to have been offered the option of buying the replacements at cost + shipping. I'm just going to order replacements through a speaker repair co here locally. Won't be able to get the exact speaks that came with it, but it seems to be my only affordable option.

I really don't mean to run down Marco or any of the folks at Aguilar,....they're nice guys and build a great product. I've been playing and buying gear for over 30 years, also did retail music for 5 years, so I understand warranty issues and the hassle it can be for both the manufacturer and the buyer. I guess I'm just fed up with the state of "customer service" these days. No one seems to want to go the extra mile. Understandable to a degree, with so many wanting something for nothing, but very frustrating to those who just want to feel like they've been treated fairly. Thats my rant.
 
#13
Warranty is a tough thing, in the 1940's even car manufacturers didn't have warrantys from what I hear. A warranty was something companies instituted to provide a user with a maintainence free period where the unit is suspected to operate without abuse.

In basic electronics the warranty shouldn't be a second longer than 90 days. If a componant is going to fail from infantile failure it will do so within that period. Anything longer than that is sheer foolishness on the part of the manufacturer. What they are saying is, we are gambling that this unit is not going to break without abuse within the warranty period.

I totally agree with Bill here, the speakers getting creased is not a warranty issue it is hitting them too hard and damaging them.

If you feel the need to buy LESSER speakers for your unit, thats your choice. But you'll have a lesser unit and the next guy in line if you don't disclose the change will get stuck.

Sure you could go out and buy a used cab. But there is an advantage to buying NEW. Speakers are not a timeless device they do wear out. They also get damaged by hitting them too hard as you have noticed.

Buying used is like buying a used car. The thing already has some of its life worn off. The other thing is registering your warranty in the first place. You have got to play by the rules, no register, take a hike. That's like cheating the system for an unlimited warranty period. Thats not fair to the manufacturer.

Sure the price is painful, but I'm sure you'll remember that when you have the knob at 11 next time. Sometimes its just better to have an extra cabinet or 7 bolted on to the system... Good Luck, BOB
 
#18
()smoke() said:
have you looked into having them reconed?
Click to expand...


+1!!

When I had the 12" drivers in my 212XLT and the 10" drivers in my 210XST reconed, I couldn't tell the difference from the new ones that were in it. I'd definitely go the recone route, but I know where you're coming from. You just want to vent and that's cool, too! Shout out to Dennis and Vinny!!
 
#20
So. I recently purcashed and aggie cab. Db751 with a db410. Within 2 months. The inner cones have blown off and the cones on all of them are creased. This is less than 2 months old. I was told i have pushed the cab too hard. My gain and volume channels rarely make it above a 1/4. How could i of pushed this amp to far??? I owned a eden nemisis stack before that and never had any problems with the same bass... quite annoyed after finally spending a decent amount of money of a top qaulity amp and it dying so quickly... end rant.
 

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