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Be more constructive with yo' feedback...

I work with someone like that, although her job is not strictly to answer the phones. We share the phone answering duties, but she always waits for me to answer and then acts like she just missed it.

Just once, I am going to reach for the phone when it rings but pick up my direct line and call someone else. That way when my co-worker grabs her headset, she will have answered the phone!

-Mike