Hi all,
Just wanted to give a massive thanks & praise for exceptional customer service from Tom at Cog Effects ....
I recently bought a used Grand Tarkin of a fellow BCer but it quickly developed a fault then stopped working all together .. I contacted Tom & he said he'd 'sort it' for me even though I didn't buy it either new or direct from Cog .. not only did he indeed sort it but replaced the pcb & then posted it back to me .. all free of charge ! Didn't even ask for postage, how's that for customer service !!!
Slight 'disclaimer' .. I've emailed Tom many times before regarding custom builds or general effect advice but never actually bought anything (as yet coz I'm always scint) but I did send him a copy of all my Star Wars audio books which probably put me in credit lol
May the Force be with Tom
Cog rules !
Simon
Just wanted to give a massive thanks & praise for exceptional customer service from Tom at Cog Effects ....
I recently bought a used Grand Tarkin of a fellow BCer but it quickly developed a fault then stopped working all together .. I contacted Tom & he said he'd 'sort it' for me even though I didn't buy it either new or direct from Cog .. not only did he indeed sort it but replaced the pcb & then posted it back to me .. all free of charge ! Didn't even ask for postage, how's that for customer service !!!
Slight 'disclaimer' .. I've emailed Tom many times before regarding custom builds or general effect advice but never actually bought anything (as yet coz I'm always scint) but I did send him a copy of all my Star Wars audio books which probably put me in credit lol
May the Force be with Tom
Cog rules !
Simon