D'addario Customer Service: Anyone here dealt with?

[wraub]

So, I had an issue with some strings, and sent 'em back to D'addario about a month ago. Got an RA # and all that. Still have heard nothing.

Anyone here dealt with their CS?

wraub

 

[FunkMetalBass]

I've sent them a few emails, and I've always had response by the next business day. Never dealt with a string issue. Try calling or emailing them with that RA# and inquire. They seem to be nice folks.

 

[BoRadBass]

They were great in sending me a replacement string. Top notch customer service!!! I have a thread about it in the string section.

 

[jasper383]

I have dealt with D'Addario CS a couple times. Excellent all the way around.

You have an RA#, call them on the phone.

 

[ddawson2012]

Our apologies for any lag in responding. George is our main customer service guru. You can reach him at this number 631 439-3216 - and i will PM you his email.

If you have any questions in this regard, feel free to reach out to me as well.

 

[wraub]

Why thank you, Mr. Dawson!

PM replied.

wraub

 

[lug]

Our apologies for any lag in responding. George is our main customer service guru. You can reach him at this number 631 439-3216 - and i will PM you his email.

If you have any questions in this regard, feel free to reach out to me as well.

^^^^

"D'addario....customer service so good that if you have a problem....THEY FIND YOU!"

 

[ddawson2012]

Well, thank you for my coffee out the nose - moment!

Don

^^^^

"D'addario....customer service so good that if you have a problem....THEY FIND YOU!"

 

[wraub]

Well, thank you for my coffee out the nose - moment!

Don

Yep, lug is funny even when not trying.


If he's trying to be funny...


You better hide the coffee.

wraub

 

[wraub]

Just wanted to post to say that Don and George both took good care of this, and I have received the strings.

New Chromes on an older Pbass, and I sound like me again.

Props to them, and to D'addario.

Thanks to all!

wraub