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Focusrite support- Good work

wraub

wraub

Apr 9, 2004
7,761
10,630
ennui, az
#1
I've been using a 1st gen 2i4 for a while now, and been very pleased...except for the usb jack.
The cable always felt loose, and would sometimes fall out, requiring a reboot. Annoying.

Recently, the jack failed completely, and I contacted support. Live chat, and email string ensued, and an RA # was issued, along with a prepaid shipping label. Was offered a refurb unit at a good price, agreed, and returned mine.
Once shipped and confirmed by them, I was issued an authorization to order the replacement before they had actually received mine, and found that they no longer had any 1st gen models, so was authorized for a 2nd gen model, and specifically not a refurb... a new unit.
Ordered, and it is shipping, again prepaid, to me.

The whole process was amazingly quick, efficient, easy and painless.

Just had to share.
 
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#2
Huh, I wouldn't have thought to have mentioned it, but since you did, yeah, I guess my only "complaint" is the USB plug comes out too easily. Hasn't failed though. Hmmmm...
 
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#12
Hello all...
Got home early today to find the package had landed. Haven't opened it yet.

Ideas-

Record to some existing unfinished tracks, for possible tracking issues and sound quality differences, if any.

Record a new track from scratch, for possible tracking issues and sound quality notes, and workflow issues, if any.

Take some pics and move on. :D

Other suggestions...?
 
#14
Update to finish up-

I am very pleased with the 2nd gen model.
The headroom is obvious, the controls feel good, it sounds great, and I notice no latency at all in my use so far.

Additionally, the unit feels very solid and the finish seems to resist fingerprints. :)

Audio or a vid may still be forthcoming. ;)
 
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#15
wraub said:
Update to finish up-

I am very pleased with the 2nd gen model.
The headroom is obvious, the controls feel good, it sounds great, and I notice no latency at all in my use so far.

Additionally, the unit feels very solid and the finish seems to resist fingerprints. :)

Audio or a vid may still be forthcoming. ;)
Click to expand...

i may have forgotten, but what computer operating system are you using it with?
 
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#17
Because I am both old skool and broke, this is used in Win 7 Ultimate 64 bit on an i3-4130 cpu PC, offline and dedicated solely to music production. I could use more RAM, but no issues as yet.
I am primarily using it with StudioOne Prime (3), but have several other music production programs that are all playing nice with the 2i4, so far. ;)

All loops and plugins, both included with purchased bundles or downloaded separately, are working fine so far with no worries at all, and live recording latency is not a problem.



edit- Also, I apparently owe you a video... :) any suggestions?
(the unboxing is past, my apologies...)
New track? Remix of one of my terrible tracks of history? Watching me digitize vinyl? (I have a pretty nice turntable...) :D

pcake said:
i may have forgotten, but what computer operating system are you using it with?
Click to expand...
 
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