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Guitar Center Opinion?

Like most have said already, some are good and some are bad.... same with every retailer out there, the GC i go to in Marietta, Ga. has been really good to me......

+1 on Marietta. People are awesome there (John, Brandon, Charles, etc.). I do wish they would put more effort into doing simple setup on the instruments, but have no qualms in dealing with them.

On the flip side, I will NEVER go to the Tampa GC again. I am there on business all the time. Last two times I attempted to buy there I couldn't get anyone to even give me the time of day. Practically held up my AMEX in the air and still no one would help. Amazing.
 
mellowinman said:
I will never understand posts like this one.

How do you mean? Is it that you feel demanding a $750 guitar, a $100 case and $5 pack of strings for $660 is perfectly reasonable..... or that anyone who would refuse a deal like that is a bad person and should be hated.... or both?

Threads like this always give me a chuckle.... now, I'm no professor of economics ... but when I see people saying that music retailers are "scum" and "slimy" for refusing to accept offers for 30%, 50% or 60% off the price everyone else pays.... and then in the same breath say they're ALSO bad people for offering customers 40% off the market value of their trade in I have to wonder if they ever passed 9th grade math..... If I had an as-new Lakland for sale in the TB classifieds for $1,000 (because the last five examples of that bass have sold for that price) and you offer me $700 and tell me I should also throw in a hardshell case and a pack of strings plus free shipping ...and I refuse....am I a moneygrubbing scumbag who should be derided and hated? ...and I dont even have payroll insurance rent advertising overhead and inventory costs to worry about.....

..... and to the people who say GC employees are commission-hungry slimebags .... I worked at GC briefly last year after Daddy's closed ... the commission your GC guy makes on selling you a $700 Ibanez is $9.00. NINE DOLLARS. What did you think he makes? It seems people labor under assumption that the poor minimum wage GC clerk pockets like hundreds of dollars in commission off of your measly Mexican Fender......And that $9 is if you pay full price... if he discounts it by a hundred bucks he makes $8.15.... so if you think they're "holding out on you" to protect their few pennies of commission you're dead wrong... expecting a business to sell you their product for close to or less than what it costs them, (ignoring the costs of payroll, overhead etc) just because you walked in the door and asked for it and think you deserve it.... is just not sensible and has nothing to do with the poor kid at the counter...

Would YOU spend an hour of your time being hassled by someone who hates you only then to thought of as a slimebag for $8.20???

Sure I take threads like this maybe a little more personally than I should because I've been on both sides.... there's no other business in the world you can walk into and demand a product for half off what everyone else pays for it, plus freebies, then trash the place and its staff as scum and have anyone agree with you... GC and most other music stores pay VERY little, and the commission is barely affected by discounts if at all... its a big box, discount-based large retailer...yet people expect to get 100% courteous professional knowledgeable fast and otherwise red carpet service from a minimum wage guitar enthusiast just because they feel they deserve it for spending a couple of hundred bucks... when everyone else who walks in is spending hundreds of dollars as well....however bad the service is at some GC's ... its usually a whole hell of a lot better than the treatment you get a WAL-MART... and they get paid the same, so to say its a company that doesn't care at all about customer service is also not sensible. Try and get a Walmart employee to follow you around for an hour and help you decide which type of humidifier will work best for you and your home and then stand still while you angrily hassle him about why he should sell it to you for 30% off... the Walmart guy gets paid the same as the GC guy.... Bear in mind that for the majority of my music gear sales career, GC was the ENEMY, and even I have to defend them in this case.... they bend over backwards to lure business away from anonymous and risky online sales with as much customer service, knowledgeable and friendly staff and no-risk policies as they can afford to offer as a business...
 
The one near me (I live in Framingham MA and there's one next town over in Natick) doesn't like it when I go in to check out the electic pianos/keyboards...the other problem with it is since I'm a novice guitar player (not very good) and only now buying a bass (Hofner Icon series), it's a little intimidating to pick up an instrument and try it out...it's almost like the Planet Fitness of the music world with all the 'show offs' tha go into that store and start blasting away. The electric pianos are the only area where I can even vaguely keep up...LOL...but with that said. they sure do have a lot of toys. And the prices are at least competitive if not good...and I'm forever getting coupons in the mail (for example, the latest one couldn't have come at a better time - to get $50 off a purchase over $300.00)

Still there's no denying the value of a good 'mom/pop' music shop, such as one I visit near Boston, called Mr Music in Allston...
 
The San Berdoo store can't hold a candle to the Murrietta GC, and I've been to both.

Randy - the manager of the Murrietta store runs a pretty good ship and there's a good selection of basses, new and used.

But what I don't understand is when people rag on GC for not having as many basses as they want to see. It's like going to buy ice cream and they don't have the flavor you want - so what?

Honestly GC cannot be faulted for not having every permutation of every bass YOU want - the floorspace won't support it and the costs are egregious.

I wouldn't be surprised to see that GC has some algorithm that tells them which basses, strings or wooden rhythm sticks sell in their particular stores local niches too.

I have seen over and over where people (who proudly post their acumen here on TB) go to GC to try a bass and complain about it and then either buy the same bass at a mom-n-pop or order it online.

What do you expect if the basses never sell from the store? They stop keeping them on the floor and the bass area gets smaller and smaller.

I frequent the Murrieta GC (I live and work 5 minutes away from it) and have yet to have bad service there.
 
Did receive good service today while buying a new bass guitar...and they allowed me to use two coupons, although I technically had to go through two transactions...one for the bass and one for the amp I purchased...so it was all good:-)
 
Hey don't take me the wrong way but lemme understand this right.... Guitar Center is a bad place and their employees are slimy used car salesman because they ONLY took $100 off a $750 guitar and then refused to give you a hi-quality case and a pack of strings for free on top of that? So... because they refused to sell you $850 - $950 worth of stuff for $660, just because you want them to...that makes them slimy used car salesman a-holes? I'm glad I don't work at GC !!!

Tell you what lets scale this scenario back a little... why don't you go to the gas station and pump $75 worth of gas then go inside and offer them $66 and tell them they should throw in a 6-pack and candy bar to make it a good deal and see what happens.... gas stations make the same 15% profit margin as gear stores do... go tell them they're scum for not giving you your gas for 30% off!

Working at Daddy's I learned that most people operate under the impression that every used guitar gets traded in with a case (less than 50% of trades come in with cases) and that if it doesn't come with one they should just "throw one in for free". Most people also seem to operate under the idea that at retail stores like Sam Ash and GC and Daddy's .... a bass that sells for $599.99 probably cost them like $200... otherwise they wouldn't feel justified asking for hundreds and hundreds of dollars off "just because" and then demand a free $120 case to boot.... like I said I'm glad I don't work at GC .... that poor used car salesman bent over backwards to give u a deal on the guitar you wanted and probably earned about $6 in commission for his efforts only to have you think of him as scum ....

Pablo,, so I can help you get it straight, Maybe I was unclear about my GC experience with 2 salesman and not the whole store. Plus I am not attacking your response to me either. Nothing personal.

1st, I saw a USED 1989 Strat on the used wall for $749. Also saw it was missing parts (whammy bar and rubber cap off the pickup selector, and who knows what else might have been changed in 23 years or stolen off the guitar while hanging. It was marked as having a case but somehow when asked, it miraculously could not be found.

2nd, The salesman said he could throw in a cheap Roadrunner case and find a whammy bar and missing cap and knock off $49 since it did not have the case it was supposed to. I then asked, how much could he sell it to me for if I did not want the cheap Roadrunner case. So he said $660 $90 off the tagged WITH original case price.

3rd When before walking in the store a 2nd time, I called to inquire about putting a deposit on a guitar I saw on their wall, I was told I did not need to leave a deposit. Just come in and we'll talk about the guitar. Upon doing so and arranging to come back in the next day to pay a replacement salesman, who was there during our negotiation to handle it for original guy; I assumed the details were cut and dry. I left in a good mood anxious to bring my checkbook the next day as arranged.

4th When I called the next day to notify the replacement salesman I was on my way, could he prep the guitar with the Black '89 Strat with the missing parts and have it ready? He said, " he'd check to see if it was even still there" I asked him "why would it NOT be there? You were present at my deal with the original salesman" He then answered, "since I didn't leave a deposit someone from Alaska could have bought it off the computer or something in the meantime."

5th regarding your $75 worth of gas and $850-$950 worth of guitar example, My already owned 1989 Strat was purchased by me with shipping for $660 and imagine this, it had the actual Fender case, actual Fender original P'ups and all the Original Fender parts it came with in 1989. So, it was not unreasonable on this Guitar center one not want to pay more...$850,$950, or the store marked $749 for a guitar and case that somehow was missing the case it was supposed to have with it. I am sure a new hard fender case costs more than $90. So, $660 was a fair price for a guitar without a case and I am sure a $4 set of strings would not have broken the bank at GC.

6th After it was all said and done, I did buy the guitar. I was happy with how it played except it needing strings, I even did not raise a stink or return it when it turned out not to be a 1989 as marked, but a newer model.

Now as for the salesman working hard for a $6 commission, I find it hard to believe he worked that hard to type up the serial number, enter my check into the system and stamp my receipt at the door so the door girl wouldn't be bothered. If one wants to cry about hard work, let him try contracting and construction work where one has to lift 10000's of lbs of building materials, sell a job, build the job in rain, snow, heat or cold, and actually do it on time and under budget.

So to conclude, my whole discussion of this will not find me retracting my observation of the "used car" manner the 2 GC salesman presented. Being in business for myself, the initial sale is not the goal, the future sales and repeated good word of mouth should be the goal. A $4 set of strings and the original case the guitar was listed with at even the original $749 price would have done wonders.
 
Looks like this thread died and flatlined for over 3 weeks. I'll hopefully revive some intelligent discussion about GC and or other relevant retailer experiences.
Does anyone have experience with stores called Music Go Round? I've bought several lower priced and some more expensive items from this store in Maryland that usually treats me fair. My list of items begins with 2 older used Pearl tom drums I got to make a kit for my 4 yr old nephew. Also bought a used Ampeg BA115 speaker cab a few years ago and just a few days ago got 1 SKB Fender guitar case and a Road runner gig bag for my P bass and a "Freedom by SKB" bass case for my P bass. I left the Music Go Round store, knowing they paid significantly less for all the used items I bought from them, but I felt what I paid was fair and also felt appreciated during and after the sale. This was a big contrast to when the Guitar Center guy actually told me the guitar I had negotiated to buy and pay for the next day, might have been sold overnight by computer to a guy in Alaska or some nonsense.
 
Guitar Center...(I go to the one in Arlington, TX. Ryan Plaza). My deal is their *very* limited selection of basses. Fender, Schecter, Ibanez, Peavey, Epiphone, and the occasional Ric and Gibson. Same goes for their amps. Markbass, Ampeg, Acoustic and some obscure used ones. Last thing i got from them was my rack. Onto that.

The Pro-Audio guys are great and actually know what they're talking about more often than not (Note: *more* often than *not*...there are still times). That's where i usually am, buying a new microphone or cables or controller...The highest item on my GAS list my paycheck can reach... :P But yeah. The guys there are great not like the people who try to tell you about a bass and you're thinking in your head: "No...no...no...no...wrong...seriously?!...HOW DID YOU GET THIS JOB?!"

My deal is, for christmas my parents bought me a Peterson r490, a strobe tuner equipped with rack-ears. i don't know if it was shipped, or they got it in the store, but I come out on Christmas morning and I was so pumped they got it for me, but then I notice the ears are bent back around ten or so degrees. We took it back and they sent us a new one that i got around...early-mid January. This time they had sent us the 490 model. non-mountable, and it lacks the rear input and thru-jacks that, aside from the rack-ears, are the only thing different and usually necessary on rack items. SO! they scheduled a UPS pickup and then said they would send me out a new one ASAP (keep in mind I'm playing 1-2 times weekly still with no tuner). Delay after delay, it finally shipped on the 10th. I got it today and lo! The right ear is bend to where it again can't be mounted...and is thus useless (okay, not entirely but still :P) to me. I'm calling guitar center tomorrow to see what they'll do as this is the third time they've sent me a product that was unsatisfactory and I was *guaranteed* that this would be checked for quality before it shipped so there would be no defects...Good call on their part.

SO! I'm fed up with these guys and am calling tomorrow to see my options-which would be:
A) They send me a set of rack ears and i just chill with this as is for now.

B) They send me a whole new tuner and i'm empty handed another 3-4 weeks.

C) They send me the next model up- Either the r490 st (stretch tuning) which is really expensive and un necessary for me, or the r590 which has a metronome and tone-generator. We'll see.

All I know is this and other people's testimonies have really turned me off of GC. my $0.02...or $20.00 i suppose ;)

Sorry...had to rant.
 
I, too, have had the best/worst array of experiences at GC. I bought a Parker guitar at the Monroeville, PA store for well under list price, and the sales guy was superb until I noticed that he actually charged me for the cheap soft case that he promised to "throw in", as it didn't have a case. I was ridiculously happy with the guitar, so I didn't go back to cause a fuss, but when I returned a few weeks later, I mentioned it to the same guy, he was apologetic to the extreme, and ended up giving me a freebie guitar stand when I bought two. I was surprised and pleased.

Then...
The flipside.

Same location, a too-busy-to-be-bothered sales guy, and a deafening crowd of posers at top volume making every verbal exchange a challenge. I asked if I could use the isolation room to check out a Pedulla Thunderbolt, and the guy actually said that somebody would be using that room in a few minutes and I would have to either wait or come back another time, even after I literally pulled out my checkbook and mentioned that IT had GAS too. He said "Sorry" and turned his back on me. I was there for over an hour, and that room was empty the entire time. Then a guy came in, seemingly at random, asked to see a sweet Guild in the room, and another salesman took him in immediately. It was then that I stopped my original guy and asked what the deal was. He said the other guy must have not shown up, then walked away without so much as another word. AN EFFING PEDULLA AT GC?!? I was there to spend over a thousand bucks, and the guy couldn't give a rat's butt. I thanked him for his time in a crushingly sarcastic tone, and told him I'd just have to find someone else who wants to make a sale of over a grand. I get that their commission is paltry, but I haven't been back to the Monroeville store since...

BUT my experience with the Robinson, PA store has been nothing but superb in almost every way. Thousands of dollars later, and my only complaint has been the ridiculously long check-out time, and considering the service and prices I've gotten, I'm not really complaining.

Sorry for the rant, but the difference from location to location is a damned tragedy for folks who don't have many other local options. I still buy from my 30-year M&P relationship (Caruso's Music in Pittsburgh—Henry is a gem, even if he's a rather gruff dude), but obviously, they're not going to have the used gear options of GC, and I end up there by GAS default all too often. Lesson learned, and one location eliminated from my options.
 
The one here in Chicago is pretty good. The people are for the most part nice. Knowledge varies as is typical in retail, but there are more than enough good people there. I wouldn't recommend the setup guy though. I don't know if it was because it was free but he did it all wrong. He put a back bow into the neck and the intonation was off. Derp. Other than that I've always left there happy.
 
I like the GC I go to, about a half hour from where I live. Ive gotten strings and whatnot from there. Tried many basses, and even sold a bass of mine when I couldnt sell it around my area (hell I even got a bit more than I thought theyd give me!)

The guys ive talked to around the store seem to be friendly and cool (most of them anyway) and have never given me any problems. I must be lucky!
 
I think it has more to do with GC being the faceless Corporate Machine...

Do you own a car, put gas in your car, own a pair of shoes, do you clean your house, or even wipe your own butt?

Automobiles, gasoline, clothing, cleaning products, and yes; even toilet paper are products made by and sold by "faceless corporate machines". Along with 10000000's of other products you, me, and the employees at GC use everyday of our entire life. Kinda hard to imagine life with out those evil pesky faceless corporate machines.

The Fender you own in your profile, made by a "faceless corporate machine". Cant pay the bills selling grilled cheese sandwiches.

As far as GC being a faceless corporate machine, NONESENSE!! The face of the corporation is the people who work there and the people who shop there. Look....the guys/girls working there are just trying to make some $$ and do the best they can with what they got. My career in aviation, I'm doing the same thing.....just trying to support my family, make some $$, and do the best I can with what I got. Albeit on a bit more professional level as opposed from your average entry level GC employee. But nonetheless, we're all trying to make our ends meet.

So please, enough with the the evil corporation crap. These corporations employee your friends, your family, and maybe even you. They keep the world economy alive. They do wonderful things for society. Sure one can argue they are the devil. But if you're still live "on the grid", then you don't have a leg to stand on. If your "off the grid", please; I would love to hear your side.

If you don't like the faces at GC, shop elsewhere. That's the beauty of capitalism. You have choices, be thankful for that. Eventually, the market will dictate whether or not GC's biz strategy is the correct approach. If people are willing to endure hit/miss customer service for the exchange of the ready availability 100's of guitars and amplifiers, drums, and PA equipment....than so be it. If they remain profitable, than the approach works for them. Might not work for you, but then again....


For me, it's a love hate thing. Some stores are bad, some are good. I tend to be an online shopper and web-forum classified shopper. I do my own homework/research then usually buy online. Ocasscionally, I will buy from a brick/mortar. But again, typically online.
 

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