Ok, well I'm giving Daniel an opportunity to explain what's going on over at GK. I've sent them three emails (one today, two last week) regarding problems with some Authorized Service Centers I was referred to for a warranty repair on a neo cab. I haven't heard anything back. Is everyone still alive over there?
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I'm calling GK out
- Thread starter wiermabj
- Start date
You did PM him so that he knows that you're 'Calling him out' right?
Heck, I've talked to the guy on the phone. He's not that hard to reach. Maybe your having bad luck?
Joe.
Well, not everybody lives at their computer. E-mail isn't always the best way to contact a busy business. Try calling him and after that I might reopen your thread if you have more to add.
PM me if you wish.
EDIT: At the request of the OP I am reopening this thread.
PM me if you wish.
EDIT: At the request of the OP I am reopening this thread.
GK has straightened everything out! I gave them a call and had a speaker on my way after only ten minutes on the phone. Lesson learned, sometimes you just have to do things the old fashioned way. My apologies and kudos to GK! 
number one lesson i learned at my last job:
call only if you cannot talk face to face. email only if you cannot call. that is my approach now, and it works really well.
robb.
call only if you cannot talk face to face. email only if you cannot call. that is my approach now, and it works really well.
robb.
Calling Gk is always best. I have had to order parts, and they were always quick and easy when I called them. Go GK!
- Jun 29, 2006
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- President, CEO, CFO, CIO, Chief Engineer, Technician, Janitor - Reiner Amplification
I have left 2 voicemail messages and emailed 2 or 3 times trying to get an RA# to return some rack ears I ordered but don't need and nobody has gotten back to me. It's been like 2 weeks of calling and emailing. I guess I keep trying...
I think that a company like GK should have no problem with emailing a reply. Yes they are big and make lots of money and should have a decent size staff to perform customer service needs. Email is a tool just as a phone is. More so in times that we live in and I dont feel like it should be up to there fan base to defend them.
There's no excuse for not responding to emails.
It's a perfectly valid form of communication, and IMHO it simply shows a lack of respect and committment when a company can't be bothered.
If they don't want to use email as a communication tool, then they should not list it as a point of contact, and should only advertise their number.
If they list an email address, they should expect people to use it.
Additionally, they should expect people to get pissed if they don't recieve a reply in a timely manner.
Not commenting just on GK here, but all companies that use email.
It's a perfectly valid form of communication, and IMHO it simply shows a lack of respect and committment when a company can't be bothered.
If they don't want to use email as a communication tool, then they should not list it as a point of contact, and should only advertise their number.
If they list an email address, they should expect people to use it.
Additionally, they should expect people to get pissed if they don't recieve a reply in a timely manner.
Not commenting just on GK here, but all companies that use email.
The email address I used for an RA# was from their site specifically for that purpose and other matters regarding on-line parts orders, etc. So far I am not nearly as impressed with their customer service as I am with their products. I will give them the benefit of the doubt and hope that by the time they eventually get back to me they don't decide it's been too long to return the item. ($50 rack ears after shipping).
This isn't directed at GK or any other compnay, but in light of all the "call, don't email" posts in this thread....
I think email should be of the utmost priority for any company. In fact, for me it's more important than anything else. I'm at a PC most of the day, and I do 99% of my communications on it. I usually don't have time to stop, pick up the phone, and wait to talk to someone. I EXPECT to be able to type a quick email and get a quick replay in most lines of business I'm involved in.
Now, what is quick? Well, that's the subjective part that most companies have to deal with. However, I feel getting a response within 24 hours is good. 48 hours is pushing it. Less than 12 hours is stellar. But some type of response should be received in that 24-48 hour period of time.
I like being able to get someone on the phone as well, but email makes things convenient for everyone, for me in not having to call, and for the company in not having to waste time talking to me the second I call in. They can read my email, send me a quick "we'll check into this for you" and then reply back with something that leads to a solution.
In this day and age I don't see how any company can survive without offering this type of support.
I think email should be of the utmost priority for any company. In fact, for me it's more important than anything else. I'm at a PC most of the day, and I do 99% of my communications on it. I usually don't have time to stop, pick up the phone, and wait to talk to someone. I EXPECT to be able to type a quick email and get a quick replay in most lines of business I'm involved in.
Now, what is quick? Well, that's the subjective part that most companies have to deal with. However, I feel getting a response within 24 hours is good. 48 hours is pushing it. Less than 12 hours is stellar. But some type of response should be received in that 24-48 hour period of time.
I like being able to get someone on the phone as well, but email makes things convenient for everyone, for me in not having to call, and for the company in not having to waste time talking to me the second I call in. They can read my email, send me a quick "we'll check into this for you" and then reply back with something that leads to a solution.
In this day and age I don't see how any company can survive without offering this type of support.
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