I just wanted to share a very positive experience I had with Ashdown, following purchase of a second-hand ABM-600 IV.
The unit I purchased was used from Gear4Music. Unfortunately, it had a few faults... broken VU meter lamp and some distortion that shouldn't be there. To make matters worse, the distortion appeared to be intermittent, so when I returned it to Gear4Music they couldn't replicate the fault I spoke to Dave Green at Ashdown Engineering service team to get some pointers and he suggested that I send it to them so that they could see what the issue was. Unfortunately the problem didn't manifest itself while it was with them, and it showed up again when I was using it, so I sent it back to them for another look.
Within two days, the amplifier was returned to me fully working, with a complete set of replacement pre-and power boards. Of course, is working fine as it is essentially brand new. This unit was just out of manufacturer's warranty, so this work was done FOC as a goodwill repair.
I think this is an exceptional level of service and care for end customer satisfaction that is very rare nowadays. I understand that Ashdown have repatriated their manufacturing to the UK from China, so they are in a position to continue to provide long term service and support for their products.
I did choose Ashdown, because of their design and construction, having been burnt by a Class D amp that was unrepairable out of warranty because the repair process for the ICEPower module was to replace it, no component level repair was supported and the boards were obsolete!. If you want to get long term value and service out of your gear, bear this in mind.
Anyway, wanted to share this with the Talkbass community and thank Dave Green and Ashdown Engineering for their customer care and integrity as a company!.
Best regards,
Alex
The unit I purchased was used from Gear4Music. Unfortunately, it had a few faults... broken VU meter lamp and some distortion that shouldn't be there. To make matters worse, the distortion appeared to be intermittent, so when I returned it to Gear4Music they couldn't replicate the fault I spoke to Dave Green at Ashdown Engineering service team to get some pointers and he suggested that I send it to them so that they could see what the issue was. Unfortunately the problem didn't manifest itself while it was with them, and it showed up again when I was using it, so I sent it back to them for another look.
Within two days, the amplifier was returned to me fully working, with a complete set of replacement pre-and power boards. Of course, is working fine as it is essentially brand new. This unit was just out of manufacturer's warranty, so this work was done FOC as a goodwill repair.
I think this is an exceptional level of service and care for end customer satisfaction that is very rare nowadays. I understand that Ashdown have repatriated their manufacturing to the UK from China, so they are in a position to continue to provide long term service and support for their products.
I did choose Ashdown, because of their design and construction, having been burnt by a Class D amp that was unrepairable out of warranty because the repair process for the ICEPower module was to replace it, no component level repair was supported and the boards were obsolete!. If you want to get long term value and service out of your gear, bear this in mind.
Anyway, wanted to share this with the Talkbass community and thank Dave Green and Ashdown Engineering for their customer care and integrity as a company!.
Best regards,
Alex
