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Incomplete DR set

spiritbass

spiritbass

Jun 9, 2004
11,053
34,686
Ashland, MO
#1
The old truism "There's always a first time" proved true last week. I've settled on using SS DR LoRiders on my two four-strings and my fiver and re-stringing them all at the same time. After retrieving my order from my mailbox last weekend, I re-strung my fours with no problems but when I started to install fresh strings on my fiver, I discovered that the B was missing from the set. When speaking with Julian @ Bass Strings Online, he discovered that the last set they had in stock was also missing the B string. It does apparently 'happen to the best of them'. Julian initiated a warranty claim (this was on this past Monday). Now all I have to do is wait and see how long it takes to get what should have been in the box from the get-go...
 
#3
After you called us Monday it was already after 9PM on the east coast so DR was closed. E-Mailed DR to get a new string out to you ASAP, and they replied they would do so early morning Tuesday.

They are now looking into the replacement as it was already shipped. Expect an email shortly regarding the replacement.

I am surprised you didn't get it yet. If we had a replacement in stock at the time we would have sent one directly but as you know our sets were missing a string as well. We did receive a new shipment since the one with the missing strings and those sets were correct.

Please let us know you receive the replacement.
 
#4
Jason - I know you and your crew do all that is humanly possible to ensure complete customer satisfaction. Just to clarify to you and any who read this, I am not complaining. I am human and FAR from perfection so I'm not surprised when something eventually doesn't go as expected. Thanks again for all that you do!!! I will get back to you when the string shows up...
 
#8
Thrust Meatnozl said:
I got two Es and no A in a set of Fat Beams also (not from BSO). Of course, I had already installed in E before I noticed.
Click to expand...

Did you bring this to DR's attention? If you have not yet had this set sorted out please PM me and I will get you in touch with someone who will get you sorted out.
 
#11
Jason and his crew get all my business.... period. I am thankful I heard about them on here. You can not find better customer support than them and he is a top notch guy to deal with. Thanks again Jason!!! I know there are tons of us on here who gladly give you our business and this situation is a perfect example why!!!
 
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