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Kala California bass delays?

Discussion in 'Miscellaneous [BG]' started by OmnitzGarima, Oct 5, 2017.


  1. Hi.

    Has anyone else experienced delivery delays from Kala? I order a bass on August 4, they said it would take 4-6 weeks to deliver, tomorrow it will be 9 weeks and still no bass. I contacted them on September 12, they told me that it would probably deliver the week of September 25. That was last week, I haven't heard anything since.

    I'm on the verge of cancelling the order and calling Mastercard, but I'd rather have the bass.

    I appreciate any feedback.
    Thanks,
    Jim

    I originally said they estimated 6-8 weeks to delivery, it was actually 4-6.
     
    Last edited: Oct 5, 2017
  2. I cancelled the order today, and I got an email that a refund has been made. No explanation, no apology. But, as long as they made a refund I guess I don't have much reason to complain.
     
    Jon Draffan likes this.
  3. It's a shame, especially since that is the flagship of their fleet and a fine one to have. They no longer make a bunch to sell through vendors and do only build per order. They could have at least kept you notified of delays and explained why.
     
    Last edited: Oct 16, 2017
    OmnitzGarima likes this.
  4. Yes, if they'd kept me in the loop, let me know what was going on, I might have been more patient. C'est la vie.
     
  5. Jon Draffan

    Jon Draffan Supporting Member

    Jun 1, 2017
    I got really close to cancelling an order today for a California 5 string, but changed my mind when my brother made fun of me for being "spoiled by Amazon Prime". I have waited months for custom basses in the past, I decided to be more patient. I also saw a job posting for a Customer Service job at Kala in Petaluma posted in Oct. '17. I guess they're working through some personel shifts right now. For all I know, one of the luthiers is handling the phones.

    In the meantime, does anyone have experience with the Californa 2016 Five Strings? I haven't been able to find much info. anywhere.
     

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