laptop screen issue

[stevetx19]

Hello Tbotts

I just got a new laptop, ordered from amazon. I've already called tech support and they want me to send it to California for a new one. I thought i'd check here first to see if you guys have insight into fixing the issue.

Everything seems to work fine; after all, it's brand new. After the initial setup, the screen is incredibly grainy. There are blue and red dots all over the place. I've adjusted resolution and color options but it hasn't helped. Here is a snapshot:

EDIT: of course, it looks fine viewing the picture on my desktop...so the pic probably isn't too helpful. Any ideas what it might be?

any ideas? i'd really like to avoid shipping this thing off if possible, but they have already offered to replace the unit. They didn't try to solve the problem over the phone, just immidiatly asked me to send it in.

Specs:
Asus UL20A, Windows 7 home, 2g ram, etc

thanks

 

[stabbicus]

Blue and red dots sound like dead or stuck pixels to me. Might be a good idea to get a replacement.

 

[stevetx19]

That's what i was afraid of, but i thought that usually happened with only a few pixels. There are probably 1000+ blue and red dots on my screen...

 

[TOOL460002]

+1 on replace the actual lcd screen

its not the back light or the inverter, and, if it does that no matter what youre doing, it shouldnt be the graphics card.

new screen and good as new.

 

[Eric Perry]

I know that some of the FX Series laptops from Gateway had a loose LCD cable at the mobo. It was a fairly easy fix. Hit up the forums at Notebookreview.com. There is an Asus subforum. They'd be the cats to ask. There are very knowledgeable guys over there who are always willing to help!

Good luck!

 

[Eric Perry]

Also, if it's THAT many pixels that are funky, there's no way it's a pixel issue.

 

[stevetx19]

Thanks, eric, i've posted a thread over there to see if anyone has an idea.
Other than the display, I'm very happy with it!

 

[NJL]

search for a pixel test on google.. it will fill your screen with different colors to see how many pixels are jacked up.

 

[stevetx19]

cool, thanks. I just did a few pixel tests, and everything looks normal. So i think i can confirm it's not a dead pixel problem.

I know the pic i posted doesn't show the problem, so i'll try to explain it a little better.

The tiny red dots follow the curves of the different [arts of the picture, probably different shades of color. In this case, the clouds have swirls and clusters throughout. The rocks under water also have clusters and highlighting.