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SansAmp Programmable Bass DI Issue

Dec 2, 2011
2,166
169
Hey, guys. I hope everyone is well. I have two separate pedalboards, one that is more extensive, and a smaller one that has a much simpler setup. I had my SansAmp on my larger board. I am powering my board with a Gator power supply and everything was going well with it. I took it off that board and transferred it onto my smaller board and now I’m having an issue powering it. It’s working fine with phantom power. It’s working fine with a battery, but I can’t power it anymore with the power adaptor connection, either with the Gator power supply or with a One Spot supply. Any suggestions on what to look for? I tried to open it up to see if there was a problem with the plug inside. Aside from being able to take away the side panels, I couldn’t get it completely open. I’d appreciate any pointers or seeing if anyone has had this happen to their units before. Thanks a lot!
 
Hey, guys. I hope everyone is well. I have two separate pedalboards, one that is more extensive, and a smaller one that has a much simpler setup. I had my SansAmp on my larger board. I am powering my board with a Gator power supply and everything was going well with it. I took it off that board and transferred it onto my smaller board and now I’m having an issue powering it. It’s working fine with phantom power. It’s working fine with a battery, but I can’t power it anymore with the power adaptor connection, either with the Gator power supply or with a One Spot supply. Any suggestions on what to look for? I tried to open it up to see if there was a problem with the plug inside. Aside from being able to take away the side panels, I couldn’t get it completely open. I’d appreciate any pointers or seeing if anyone has had this happen to their units before. Thanks a lot!

It sounds like possibly the DC jack was damaged. There is a switch on the jack that shuts of the battery when DC power is applied. To test the unit make sure you are plugged into the input of the pedal. Have a fresh battery installed in the pedal. With your power supply turned off, insert the DC cable. This should turn off the pedal's battery power. Now apply the DC power. If it doesn't turn on the jack most likely needs to be replaced. Contact our support department for additional help if needed.