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Sweetwater and Guitar Center Calling

#121
jellymax said:
Its called customer service. Maybe you have an issue they can fix. If not, don't
Pick up.
These are employees doing their job. If I was them, I def would not want to call you especially lol
Click to expand...

Right. That would have been fine if they'd only tried to call once. But they called over and over even after I had asked them to stop. That is exactly the opposite of customer service.
 
#122
Oh, here's an idea: on the checkout page SW can have a "Don't call me after the sale" checkbox that is checked by default. Sorta like how companies do that for email.

If they did that I'd be happy to give them a gold freakin' star for customer service. Assuming they honor it, anyway.
 
#125
I work in sales (cars), and aftercare with your customers is vital. You want your customers to remember who you are and think/believe/know you care about them and their needs. It sounds excessive how much they are calling you, but I was taught to never delete a lead or customer until they explicitly tell you they don't want to hear from you.
 
#128
Tazziedevil said:
I work in sales (cars), and aftercare with your customers is vital. You want your customers to remember who you are and think/believe/know you care about them and their needs. It sounds excessive how much they are calling you, but I was taught to never delete a lead or customer until they explicitly tell you they don't want to hear from you.
Click to expand...

Which I did, so that would be an aftercare fail. I used to work for a company that did CRM and the golden rule is to stop calling or emailing or texting or whatever when the customer requests it. Definitely don't INCREASE it.

Customer relationship management - Wikipedia

Many studies show that customers are frequently frustrated by a company's inability to meet their relationship expectations...
Click to expand...

^^^^ There you go, SweetWater.
 
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#129
I work for a global corporation that has been providing training to its employees about the California Consumer Privacy Act and the General Data Protection Regulation. My company is rolling-out policies to be compliant with them as if they are global, and we take it very seriously. Sweetwater and Guitar Center are both going to want to be compliant with these things if they want to do business in California, Europe, and a slew of other U.S. states that are creating similar legislation using these as models. Ignoring email requests to be removed from marketing lists will become more than just bad customer service--it will be a serious legal liability for them.
 
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#134
Sweetwater Sales Engineers will call every 6 months without fail. They set it up when they call. If you don't answer enough times, you'll be entered into a customer pool for another sales person to pick up. Make very clear you want it noted that they should not call you. If they enter it, no one else will call you after that. A lot of times people will just remove you as their customer and not note it at all. Then the next person just jumps in thinking you want to be called. Not making excuses for them, but this strategy will definitely get you off their call lists.

My knowledge of the subject? I used to be the jerk calling you all. I'm sorry.
:laugh:
 
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#135
No one calls me, I've complained so much to SW that they now eMail me instead.
I recently bought a new strap from SW & was sure they'd start calling again, but instead I got a long eMail from the CEO.

I wonder if he thinks CEO = Chief Engineering Officer
:smug:

on a related note however, I went to a music-store today & the sales-person knows me, so after I left we were still discussing the gear they have via FB

It's a double-edged sword, because now if I do buy something & post photos, he will know right away if I didn't buy from their shop.
 

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