I just got back from beautiful Mystic, CT, where I picked up my Shen SB 80 from Upton Bass, where it received a full setup. Firstly, I cannot say enough about how I was treated; initially by Jack and Eric, and today when I finally got to meet Gary himself. What a great bunch of cats! They truly love what they do, and it shows. Although I'm a total noob to the DB they made me feel like I was Paul Warburton bringing in his Bohmann instead of the slab-smackin' DB wanna-be that I am draggin' in a fugly Shen. When I first brought them the bass, I had a budget and we settled on what could be done within what I was willing to spend. A few days later Gary called me and said he'd really like to do a bunch more stuff in order to make the bass sound as good as possible, and I said I'd be willing to go up to "x" amount. To make a long story short, they ended up doing the following: new bridge, installation of FC pickup, new sound post and fit, fingerboard plane and dress, new endpin install, rehang tailpiece, nut adjustment and a new set of Spirocores, all for hundreds of dollars less than I should have expected to pay! And the quality of the work? Fantastic! Even in my newbie hands I was instantly struck by how much more playable the bass was. When I first purchased the bass I thought, well, this is going to be a struggle...but I'm just going to have to build up the hand strength and callouses necessary to wrestle this bad boy into submission. Now I feel like I'll actually be able to play this sucker one day...and maybe a bit sooner than I had imagined. Needless to say, Upton Bass has a very, very satisfied customer. Oh...and they even put my bass' setup pics up on stringrepair.com http://www.stringrepair.com/db9.html Many thanks to Gary, Jack, Eric and the gang...and thanks for the great hang!