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What do you do for work? Sick of customer service

Same with my shop. We generally like to find someone's weakness/difference and pounce on it. It's all in fun and everybody has a great time.

Referring to the last shop I worked at: I'm of Polish decent and there was this guy from Kentucky. We had the other guys in hysterics with the names we use to call each other. Hell, we use to crack each other up and neither took it to heart. Try doing that these days! The "victim" would go crying to the boss and you'd be fired in a heartbeat. People are too thin skinned these days.
 
Referring to the last shop I worked at: I'm of Polish decent and there was this guy from Kentucky. We had the other guys in hysterics with the names we use to call each other. Hell, we use to crack each other up and neither took it to heart. Try doing that these days! The "victim" would go crying to the boss and you'd be fired in a heartbeat. People are too thin skinned these days.

It's probably because it's more of a "male" sense of humor.
 
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Hey TB,

I'm curious what other people here do for work.


Thanks for hearing me out

You're welcome. It's called "a job" for a reason. Get used to it.

I love IT.

I left IT in 2009 and was not able to get back in owing to various and sundry things collectively referred to as "life" until July of last year.

During that time I worked at Home Depot, drove buses, waited tables, and answered phones in call centers. I LOATHED call center work and went back to driving.

I can now buy my wife and kids nice things. I can also afford to buy basses, amplifiers, and pedals. Two things I could NOT do for eleven years.

I love IT.
 
It's probably because it's more of a "male" sense of humor.

And a lot of us boys (mostly) started being socialized like this when we were very young.

I've had my fair share of "riding" someone (as we used to call it)....or being "ridden"... but holy hell when I saw how firefighters ride each other, it was shocking!

I believe it's because of all the time they have on their hands. I've spent my career amongst cops and soldiers - it was there, but at an order of magnitude more mild than firefighters. Probably because cops and soldiers are armed!
 
My workplace is very non-pc too.
Lots of insults, swearing, innuendo...we did get a memo posted about that sort of thing and it got defaced so graphically it self-destructed.
We've got guys and gals from all over...Australia, Scotland, India, China, Pakistan, Poland(and almost all the other eastern European countries), Spain, France, Nigeria...even the lowest of the low, the English, poor things.
The only ones who don't really get into it are the guys from India.
They don't object, and will play along, but I feel it's just not in their culture.
I'll also say that some of the worst offenders are the women.:)
 
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My workplace is very non-pc too.
Lots of insults, swearing, innuendo...we did get a memo posted about that sort of thing and it got defaced so graphically it self-destructed.
We've got guys and gals from all over...Australia, Scotland, India, China, Pakistan, Poland(and almost all the other eastern European countries), Spain, France, Nigeria...even the lowest of the low, the English, poor things.
The only ones who don't really get into it are the guys from India.
They don't object, and will play along, but I feel it's just not in their culture.
I'll also say that some of the worst offenders are the women.:)

Way at the other end of the scale, I work in a university. Aside from a very tight group of peopleI have worked with for years, you can't say anything to anyone without the risk of offense.
 
I work a full time job and a part time job.

Primary career is an IT geek. I currently do Field IT and server room support for 15 locations in the SE US.

Secondary career is in Medical Laboratory testing. I do PRN as an MLT for a small critical access hospital. Work about 10 - 15 days a year. I have a degree in this, and like to keep my skills up in case the IT job goes away or I get tired of traveling.
 
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I work a full time job and a part time job.

Primary career is an IT geek. I currently do Field IT and server room support for 15 locations in the SE US.

Secondary career is in Medical Laboratory testing. I do PRN as an MLT for a small critical access hospital. Work about 10 - 15 days a year. I have a degree in this, and like to keep my skills up in case the IT job goes away or I get tired of traveling.

Extremely sounds extremely similar to what I do - field IT and server room support. You are a wise man with a good backup plan!

How far do your customers stretch? I probably have a few less than 15, furthest ones are probably an hour drive, 50-60 miles ish.
 
I'd like to see your latest performance appraisal! :cool:

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Hey TB,

I'm curious what other people here do for work.

I've been in IT for four years now. I spent two years as internal IT at a window factory, and I'm on my second year at an outsourced IT company providing IT service to several customers.

Bottom line for me: the customer is NOT always right!! It's my least favorite part of IT, and it applies to both internal IT and customer facing. People want their cake and eat it too. My job is to fix people's problems, but sometimes there is no real "problem" to fix in a technological sense, and it's something the user/customer is doing wrong.

So, what's wrong with that? Can't you just help them out?

Yes!! I would love to! I have no problem whatsoever taking literally an entire day teaching someone who genuinely doesn't know how to do something. I mean this genuinely, not sarcasm. It's when people are deliberately obtuse and refuse to accommodate any time for me to help them.

When customers can't be bothered to make time for me to help them, refuse to believe it's something THEIR doing WRONG that could be the issue, or want things that are impossible, I tend to start reaching my limits. Didn't I get hired to be the technology professional? But you don't like my professional diagnosis and don't want to hear what I have to say to fix the issue? Then why hire us to begin with!!!

When I think the problem is someone's process, I'm always careful not to phrase things in a blamey way. I try to say "well, take me through your process and let's see what comes up" or something similar, not just "well I'm sure it's something you're doing wrong." I'm a patient person, and I put A LOT of effort into being consciously empathetic with people, trying to understand where their frustration comes from. But it feels like some people don't REALLY want to be helped, they just want someone to have a bad day at and dangle their paycheck over their head. "If you can't fix my problem, I'm going to suggest we don't use your company for IT anymore, but I'm not going to let you onto my computer to fix the problem!! MWAHAHA!!"

What doesn't help, is the worst customers are always people who have "pull" at these companies, higher up managers, CFOs, etc. of whom I'm supposed to be afraid, according to every boss I've ever had, because they can make or influence the decision to stop writing my check.

I'm starting very much to feel like IT, esp. customer facing IT, is a job where you can work your absolute hardest, do everything right, and still lose.

So, that ^^^ I want to get away from. What jobs do you guys do where you can put in an honest day's work without having to sift through a pile of bullpoopie egos to fix simple problems? I want to know about different jobs people are doing where your well being and livelyhood doesn't depend upon the unstable mood of a power drunk, technologically incompetent CFO.

This is obviously partly a vent/rant thread, but I am genuinely curious about careers that minimize on "customer service."

Thanks for hearing me out

My first thought is "Depends on how old you are." The practical choices are far different for a 30yo than a 60yo.
 
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