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Your wait time for a direct order from Nordstrand..

cataract

cataract

Supporting Member
Feb 14, 2007
5,402
15,771
Athens AL
#1
Looking to get an average Nordstrand wait time from fellow TB’ers, coming up on a full month since placing an order for stock configuration pickups & a preamp.
I’d bug them but they took a while to get back the last time I sent them a msg (prior to even placing my order.)
 
#2
One order was 36 days. One was 7 days. Both were placed in March.

I've also called to see if they had something in stock (since their website will let you purchase it even if it's not in stock) and they've been really cool with letting me know.
 
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#3
I think they’re buried getting out the latest batch of acinonyx basses. I got pickups in a few weeks. My new bass took a few months, but will be here Friday.
 
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#5
mmbongo said:
They had to put together two halves of different stock P pickups to make a pickup for my Kiesel, so somewhat stock and somewhat custom but it took about 2 weeks.
Click to expand...
Nice. I’m coming up today two days shy of 4 weeks of a wait time but with an order of dual Big BladeMan pickups + their fanciest prewired JC-3B preamp— in no true hurry but wondering what’s up with the loooooong wait.
I just sent them a note, hope to hear from someone on their end tomorrow. I’ve got an amazing build in the works & these Nordstrand parts are the final pieces of the puzzle.
 
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#8
I just placed an order with bestbassgear for nordstrand and bart pickups. I emailed first. The nordys are up to 12 - 16 weeks (as per the website) and the barts which i asked about, they couldn't even give me a date - said they had them on order from bart from before my email. Im building the basses the pickups are going in and im slow, so it's no problem for me. Frustrating if you can use them straight away but apparently not a problem with just nordy. BBG said they were backlogged due to covid shutdowns
 
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#9
sprag said:
I just placed an order with bestbassgear for nordstrand and bart pickups. I emailed first. The nordys are up to 12 - 16 weeks (as per the website) and the barts which i asked about, they couldn't even give me a date - said they had them on order from bart from before my email. Im building the basses the pickups are going in and im slow, so it's no problem for me. Frustrating if you can use them straight away but apparently not a problem with just nordy. BBG said they were backlogged due to covid shutdowns
Click to expand...
That’s fair, just wish I’d have known about the wait beforehand or have heard back after asking.
Their site states two to three weeks & here I am coming up on a solid four.
 
#10
sprag said:
I just placed an order with bestbassgear for nordstrand and bart pickups. I emailed first. The nordys are up to 12 - 16 weeks (as per the website) and the barts which i asked about, they couldn't even give me a date - said they had them on order from bart from before my email. Im building the basses the pickups are going in and im slow, so it's no problem for me. Frustrating if you can use them straight away but apparently not a problem with just nordy. BBG said they were backlogged due to covid shutdowns
Click to expand...
Also I’d love to see where you saw that a 12 to 16 wait was a thing per the Nordstrand site because I just tripled checked & I’m not seeing anything like that at all..
 
#11
I ordered through bestbassgear.com cos I needed bart pickups and a few other items. That note appeared on the nordstrand mustang bass pickups once I'd ticked all the boxes to narrow down exactly I wanted. Don't know if it applies to any other products in the nordy line up. Or if it applies to direct ordering from the nordstrand site
 
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#13
Nice, thanks for sharing.. I’m assuming that sort of a wait time stems from waiting for the supplier to get a hold of the actual product & ship once it’s on hand— but then again, that’s a heck of a wait regardless.
I know Nordstrand’s not a huge operation so it makes sense.
 
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#14
sprag said:
Waiting
Click to expand...

I'd like to try to be helpful in this thread even though it's kinda aged.
That screenshot isn't from nordstrandaudio.com it's clearly from a dealer because it lists the item by sku, which we don't do.
Here's a simplification of how our build queue works:
  1. Stew handles business to business orders. These are large, generally for OEMs, builders, dealers, and distributors. These have a standard time to fill of 12-16 weeks. They go out in huge boxes all the time.
  2. I (Nicko) handle the retail webshop as one of my responsibilities. Printing orders on Friday, shipping orders usually Tuesday thru Thursday in the largest batches I can stage. We maintain about a 3-4 week queue for retail orders as they do not have to wait to accumulate in a large batch.
    1. Printed orders go into the queue for bobbins to be laser cut. Prewired preamp orders go to our wiring fellows. Retail pickup orders get cut between batches of b2b orders.
    2. Cut bobbin parts get matched and assembled with magnets and wait for time on a winding machine with one of our artisans.
    3. Each builder sets up a single coil at a time on a TANAC, and the turning recipe is executed under supervision. These things are more animal that machine. A split pickup means two turns on the machine. A 4 coil means four turns on a machine. We have five machines.
    4. Once wound, the coils are soldered, assembled, wired with leads, magnetized, hot wax potted, cleaned, and sent to QC.
    5. Every coil is DC resistance checked at QC, checked for defects, mated with their shells (also one of the laser mill's duties daily: batches of shells to be pole-bored and logo-etched), sealed, labeled, and passed off to me.
    6. Each order gets display packed with instructions and screws, labeled, boxed for shipping, and postage is applied. We're in a little industrial park in Redlands, and sometimes the USPS skips a pickup day just because it's hot or whatever.
  3. I'm also the friendly voice that answers the phone if it's not currently being used, but also if I'm not up to my elbows in a control cavity, or somewhere I can't hear the phone. It's super easy to keep track of email support though, so if you want fast communication, I highly recommend using [email protected] as your first point of contact for help and information.
I hope everyone finds this to be useful, and maybe a little reassuring that slow can be good. Good tone comes to those who wait for it.

Cheers,
Nick
 
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