Double Bass Acoustic Image customer service

[SAlcott]

I just got my Clarus SL-R back from AI. It had begun to distort at a volume level where it shouldn't have. They repaired it at no charge and got it back to me in just over a week. Cheers for Rick and everyone at the company for building a great product and standing behind it.

 

[Marcus Johnson]

No kidding! I had a damaged downfiring woofer (damaged it myself, it wasn't a problem on their part) on my old Series 1 Contra, and of course the warranty had lapsed long ago..... I contacted them to see about buying a replacement, and about four days later, a new speaker arrived, no charge, not even shipping to Hawai'i. It doesn't get much better than that.

 

[Bofee]

A few months ago I inquired about getting a switch installed to disconnect the internal speaker on my Coda III so I could use it with cabinets better suited to larger and outdoor gigs. Rick sent an entirely new power amp section that had the switch, no charge, just incredible. All I paid for was the cost of shipping the old one to AI.

 

[Wilbyman]

AI brings incredible customer/player support. They are the best, bar none, when it comes to this. I have been dealing with them for about 8 years and they have always gone above and beyond. (not that I have needed service very much!). The only real failure I have had was a phantom power switch going down, very small deal, but they fixed it no charge with nearly instantaneous turnaround. I just bought an AI Clarus SL...Rick quoted me two week delivery and I got it in about 3 days. That's par for the course with those guys. I can't say enough about their service, generally.