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Acoustic Image repair

Discussion in 'Amps, Mics & Pickups [DB]' started by marvin spangles, Nov 23, 2013.

  1. I have a focus 2R purchased in 2005 and it died about six weeks ago. I contacted Rick at AI and he said send the amp it's still under warranty. Just got the amp back today and I noticed that he upgraded several other parts for free.
    This level of customer service deserves loud applause.
    MDrost1 and DMcNutt like this.
  2. Febs

    Febs Supporting Member

    May 7, 2007
    Philadelphia, PA
    Hear hear. When my original Clarus developed a problem after 10 years of MANY hours of hard use, Rick fixed it under warranty and had it back to me within a couple of days, and he included a new bag. Customer service literally doesn't get any better than that.
  3. SirMjac28

    SirMjac28 Patiently Waiting For The Next British Invasion

    Aug 25, 2010
    The Great Midwest
    Wow how long is the warranty?
  4. Greg Clinkingbeard

    Greg Clinkingbeard

    Apr 4, 2005
    Kansas City area
    Setup and repair/KRUTZ Strings
    Only Rick knows but I've never heard of anyone unhappy with his service. I just bought a first generation Clarus; his legendary service made the decision an easy one. His amps sound great as well.
  5. misterbadger

    misterbadger Supporting Member

    Sep 13, 2012
    Northern California
    Rick's awesome - last year I bought an older AI extension cabinet on Craigslist that arrived with a trashed woofer and grill as a result of obvious poor packing. I called to order parts, and had everything I needed in a couple of days; Rick refused payment.
  6. SirMjac28

    SirMjac28 Patiently Waiting For The Next British Invasion

    Aug 25, 2010
    The Great Midwest
    Wow that's some incredible customer service good to hear it's still out there I'll have to check his stuff out.
  7. SirMjac28

    SirMjac28 Patiently Waiting For The Next British Invasion

    Aug 25, 2010
    The Great Midwest
    That Contra series 4 looks like the perfect match for my Guild
  8. Mark Gollihur

    Mark Gollihur Supporting Member Commercial User

    Jul 19, 2000
    Mullica Hill, NJ
    Owner/President, Gollihur Music LLC
    Officially, it's a 5-year warranty. But stories abound of Rick's willingness to take care of customers (when he can) even beyond that timeframe. Even those who admittedly broke their own amps by dropping or spilling beer on them at a gig.

    The guy is, deservedly so, a customer service legend. :)
  9. bcamp


    Jul 9, 2013
    I bought a Clarus in 2007, it's been gigged hundreds of times and on 2 separate occasions, someone tripped on a cable and jerked it out of the amp. So, broken 1/4" input on Ch 1 and no XLR input on Ch 2. Rick fixed both, no charge and upgraded a couple of components, also no charge. I didn't miss a payday as the amp was fixed and home in a week. Rick Jones is my hero.
  10. fretno

    fretno Supporting Member

    May 10, 2009
    Los Angeles
    It doesn't get any better !
  11. DMcNutt


    Dec 7, 2005
    Southern California
    Inventor, McNutt Bass Cradles

    Once again I contacted Rick to repair an Acoustic Image amp.

    Some years ago I called about repairing the speaker on my teacher's AI amp. Rick sent one gratis immediately!

    This time I have problems with the input jack on my own amp. Rick diagnosed it from my email and immediately sent me excellent repair directions. About 15 minute later all was fixed.

    Couldn't be better customer service!
  12. B String

    B String Supporting Member

    Apr 11, 2002
    Los Angeles
    Acoustic Image has an unusually loyal fan base. My second AI amp was a Focus r2 sIII. Still have it. Also a new Clarus s4+.
    I want to sell one of them but I love them both equally and differently. Small, light, powerful, and built like tanks.
    The absolute best customer service in the industry. From a REAL bass player. Great products, great company.
  13. MDrost1

    MDrost1 Supporting Member

    Oct 16, 2009
    Grand Haven, MI
    Rick is a stand up guy, and his product is amazing. I believe he is truly in the industry to help bass players, and not just make a buck. We need to support guys like this.