Anyone here work for Sprint?

[mattsk42]

We have a really stupid problem and no matter who we talk to we can't get it fixed. The people don't seem to get it, either, but I don't know who else to ask.

Basically the long and short of it is that we got charged for internet usages on one phone and not the other. But the other HAD unlimited internet enabled on it and was supposed to be active. So we have extra charges that shouldn't be there.

What can we do?

 

[casualmadness]

I'm thinkin' a fire bomb'll learn 'em!

 

[mattsk42]

Well it happened again. Anyone know anyone higher up in Sprint that can help us out or just plain get us out of the contract WITHOUT paying the termination fee?

Has anyone gotten out of one before?

 

[gold_member_321]

I've never heard of anyone getting out of a termination fee, I tried basically everything with my last carrier and no matter what I tried they just simply said No, its not possible.

 

[dman_113]

I didn't work for Sprint, but I worked at the sprint customer service call center. From what I saw your chances of getting out of your contract are low, but they can and should fix your bill no problem. If your not getting anywhere with the person that answers your call ask to speak with their team leader. They can do just about anything they want to your account.

 

[mattsk42]

OK thanks I'll try that. The biggest problem that I have is that we clearly have a plan on my phone for internet services. We do not on the other phone. Well I have 120kb of usage on the other phone, and 0 every month on mine. Obviously I'm not stupid enough to do that, but every month they say that's what's happening. And they never find it odd that we would pay for a plan on the phone that doesn't use internet, but use ZERO kb's on the phone that does. :|