Bare Knuckle pups are some seriously crafted, handmade, pups from the UK. Now, I have not dealt with their bass pups, but in my previous life I was a guitarist for a very long time. I had the last two electric guitars I owned outfitted with Bare Knuckles; A G&L Bluesboy with a Stormy Monday HB and Blackguard tele in the bridge, and an ASAT with the Country Boy (tele) set.
Everything that was stated about the pups rang true (no pun intended). They sounded great, and gave me a very similar sound to not only what I had heard through clips, but also through Tim (he's the dude that founded BK). So, from a guitar pup standpoint I have nothing but good things to say about the product.
However, I will wholeheartedly complain about the availability of these products (as of about a year - year and a half ago). I placed an order with one of the BK authorized dealers here in the states. The place displayed the pups as "in stock". Well, the form to order the pups was in stock. The pups weren't. At the time, you ordered the pups from a dealer, the dealer placed the order, and the process started. I placed my order for the "in stock" pups, and didn't receive them for close to eight weeks.
Furthermore, my communications with the retailer were some of the worst customer service experiences I have ever had; regardless of product or industry. Around the fifth week of ignored emails, and unanswered phone calls, I asked that my order be cancelled. I finally received an email stating that my pups were being wound in the UK, and cancellation was not an option, nor was it at any time after placing my order. Remember, I ordered "in stock" pups from a place in NY.
So, I called Tim in the UK. The guy is super nice, and explained that he simply did not have the orders to fill, and that it was indeed a crappy thing for the NY shop to advertise pups "in stock". Now, I didn't get any special deals. I wasn't given a coupon. What I did get was a ton of stress from a NY shop, some cool advise and answers from a dude in the UK, and.....the WRONG pups eight weeks later when they arrived on my doorstep via UPS.
I didn't even try to remedy the situation. By this point it became laughable at best. I put the Stormy Monday in the Bluesboy, and it sounded like gangbusters.
I don't know the policy on smashing/bashing retailers openly, but if it's cool to PM me, I will definitely tell you from whom who should not order.