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Customer service

Slaphound

Slaphound

Jun 16, 2003
2,988
1,235
59
Staten Island, NY
#1
Does anyone out here have any comments about customer service from the bass manufacturers? Is there a 'best' customer service out there? I know when you buy a computer, a lot of people look for best "tech support" and that will sometimes enhance a sale. Thats the sort of thing I'm looking to find out.
 
#3
We've had this thread before. Pretty much all of the custom bass builders out there have excellent customer service, except that one guy.

From my own direct experience, Sadowsky, Fodera, F Bass, Drozd and Lakland all have great customer service. While I haven't needed service from Bud LeCompte, I have no doubts he takes care of his customers.
 
#6
From personal experience I can tell you Sadowsky customer service is amazing, and this was just for accessory, pick up and string purchases. I've yet to own a Sadowsky bass.

Some companies have good customer service, it just takes more time because the company is big and communications are slower. That's a big advantage in dealing with smaller companies, IMO. Quick communications with the right person in the first place.
 
#11
I have no experience with custom builders, I assume part of the experience with them is excellent CS.

I have had really good experiences with EBMM every single time.

String manufacturers also have surprised me with how well they have treated me. Strings must be a very high margin business with loyalty a big factor.
 
#16
baileyboy said:
Matt Schmill, FBB luthier, is the best! Basses are excellent builds, as high quality as any of the more popular boutique basses on the market.
Click to expand...

That's an understatement. Everybody should play an FBB for a day. It's really hard to pick up another bass afterwards. My FBB turned out to be a total GAS killer. Now I'm selling my other basses.

And he never avoided me or lied about anything. Big pluses.
 
#20
Great customer service certainly does come with a price tag though. I looked at Sadowsky's price list and I was blown away.

Plus, If $1500 spent on an "American Made" instrument doesn't buy you a decent customer service, then I, for one, no longer feel that I need to buy what I believe is an expensive bass. I can get "NO Customer Service" for a lot less. Provided that the bass is of decent quality of course.

On the other hand, if $3000 is within the budget, then that is the way to go.
 

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