My guess is that he isn't adjusting it an additional 1/8 turn every day; instead, I suspect the adjustments aren't holding and he's just making the same re-adjustment every day. Definitely needs to be sent back.
I can't imagine it's turning itself backwards overnight, nor is loosening it ever mentioned, so I assume something is crushing or otherwise moving in the system requring the additional tightening.
21 days would be over 2 5/8" of adjustment so far - I'm guessing that isn't really the case?
What I read (OP feel free to clarify) is tightening it 1/8 of a turn each day. So 2-5/8 turns, not 2-5/8 inches.
Which adds up to huge problem, AIUI, and sending it back since it's new.

