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Darkglass Cab Sim Noise
- Thread starter AndrewJamess
- Start date
Depending on which Ultra it will be v2 or v3, but the versions with the Aux-in starting with the X-Ultra have upgraded boards that run quiet in my experience (though I’ve only tried the X-Ultra I believe they now use the same tech for all the Ultra pedals since, differentiated by the presence of the aux-in).
The B7K Ultra and Vintage Ultra with the Aux-in are actually the 3rd versions, as the first version had no cab-sim or headphones, the second had the cab-sim but no aux-in (and higher digital noise floor), while the 3rd has the Aux-in and improved digital circuitry. The original AO Ultra began with the cab-sim (so v2 is the improved one), while the X Ultra had everything by the first version
Why has Doug gone quiet? We should really expect better customer service than this. By now I'm sure if I reached out to them directly, they would say "can't help, you've had the pedal too long." I'll give it a shot and update if they help.
This is really the first course of action when you buy something new that doesn’t perform as expected. That people from DG post/respond on Talkbass sometimes is awesome, but it isn’t something that anyone should expect. I would guess Doug specifically has his hands very busy with the Neural DSP Quad Cortex release, while DG has its own separate customer service folks that you should be relying upon. I’ve had good luck when I’ve emailed DG customer service in the past (I was one of the early adopters of the X7 that had issues with headroom at 9V and was well taken care of for it).
Good luck!
Doug hasn’t been active in any of the Darkglass threads from what I can tell for a very long time, relatively speaking. Your expectations are unreasonable. Contact their customer service and go through the proper channels. I’ve never had an issue with their customer service and I’ve never relied on the CEO of the company to solve my issue. His participation was icing on the cake, but the cake itself is the product and the service that goes along with it.
I totally agree. I had problem and the DGs customer service was superb. They solved my problem in a few days.
I just heard back from them this morning, they are swapping out my unit, top notch customer service!
I am just emailing them I haev a BK7 ultra that is great but my Alpha Omega has a loud hiss when engaged.
did it fix the hiss? I just emailed them about my unit
did it fix the
did it fix the hiss? I just emailed them about my unit
it was my BK7 ultra not my A/o, I emailed Darkglass they are going to get it sorted out for me. I am just waiting to hear back form them. I assume they will get me to ship my old pedal to them and they will fix it.
Darkglass is done through Korg for warranty they want $75 USD to fix the pedal
I think I am going to send the BK7 to me tech to have him fix it and then sell my Darkglass pedals and go back to Tech 21
Bought the Element cab sims last month after my Spark died and awaits replacement, mainly use for my daughter’s daily lesson strictly headphones.
It’s pretty noisy “pedal”. In addition, the 5 presets moved on its on and each time that happened it nearly blew my eardrums out. I contacted DG,I was sent a trouble shoot page. They told me to get a clean power supply and gave me a few brands all of which are very pricey.
Anyways bought the recommended power supply still did not solve the problem. Still ivery noisy and preset still cycled on its own. Sent more emails to customer service and just got ignored. I boxed it up and returned it a week later. Sorry very gimmicky product, they should stick with their expensive products.
It’s pretty noisy “pedal”. In addition, the 5 presets moved on its on and each time that happened it nearly blew my eardrums out. I contacted DG,I was sent a trouble shoot page. They told me to get a clean power supply and gave me a few brands all of which are very pricey.
Anyways bought the recommended power supply still did not solve the problem. Still ivery noisy and preset still cycled on its own. Sent more emails to customer service and just got ignored. I boxed it up and returned it a week later. Sorry very gimmicky product, they should stick with their expensive products.
I haven’t been able to figure out how to boost the input level on a Mac. Is this gain?
To clarify I’m getting noise on headphones with the DG element. I’ve been using the pedal for a year, it’s bearable, but I have the physical volume on the pedal maxed out. The noise gets louder when I increase the volume on my preamp and bass going into the DG element. Will increasing the gain allow me to reduce the noise?
If the noise increases when you turn up the signal before the Element, then the noise is coming from somewhere in the signal chain before the Element and the only thing the Element can do to improve it is utilizing the noise gate. Optimizing the signal-to-noise ratio of the Element only helps with noise that is actually coming from the Element
