• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

Darkglass Microtubes 900 + DG410C Shuts down on stage

#21
Fat_Bottom_End said:
Thanks for the reply. I sent off an e-mail but forgot to give my location. :/ Keep pushing the boundaries, I love what you have done for bass players tonal needs. I may have talked some people into Darkglass equipment at the show this weekend, I had a lot of people ask me what I was playing through. We have a small fellowship of Darkglass users in the metal scene here in Austin Texas and we keep spreading the word. :)
Click to expand...

Oh thank you! Next time I’m in Austin we should prepare a meetup with this group!

Grab some beers and talk about music and gear.
 
  • Like
Reactions: staccatogrowl, Red Planet and Microbass
#29
BogeyBass said:
Dam shutdown city.

Dont sound like voltage in all the cases.
Sounds like overheating
Click to expand...

It is voltage. A few units in that ICEPower module model has had an issue when mains near 100VAC.

We switched to a new model almost a year ago, no issues since then!

If anyone has had shut down issues, PM me. I’ll make sure your power module is upgraded and send you a small Darkglass gift for the inconvenience.

Regards,
Doug.
 
  • Like
Reactions: jam.majors, Jeff Jackson, Conkal and 1 other person
#32
Thank you very much for the support and help!!
Darkglass said:
It is voltage. A few units in that ICEPower module model has had an issue when mains near 100VAC.

We switched to a new model almost a year ago, no issues since then!

If anyone has had shut down issues, PM me. I’ll make sure your power module is upgraded and send you a small Darkglass gift for the inconvenience.

Regards,
Doug.
Click to expand...
 
#34
Darkglass said:
Hey @x-y-z first of all sorry for the inconvenience! It must be incredibly frustrating to have your amp shut down mid gig, my apologies for the inconvenience.

We have seen some issues whenever power drops to 100VAC, all though the ICEPower module was rated for 80VAC.
We actually brought this up to them and found a solution, we have since tested the modules at much lower voltages full blast without any shutdowns!

I'm sending you a PM so we can find the best and fastest way to fix it.

Any other questions, feel free to let me know!

Kind regards,
D.
Click to expand...
 
#35
@Darkglass Hey Doug, I'm having the same problem with my Darkglass Microtubes 900 head. Originally purchased it from zzounds. It worked great for a month, then the foot pedal switch pushed through into the pedal. Almost immediately after that head started malfunctioning. Sent it back, and got a new unit immediately and this unit is doing the same thing several months later. Unfortunately this has happened with 2 different units, and both times have been on stage starting our show when the head malfunctioned. When its operating properly it's an absolute Monster! Absolutely love the head, just not happy with the issues that I've had with it while on stage.
 
#36
Diesel said:
@Darkglass Hey Doug, I'm having the same problem with my Darkglass Microtubes 900 head. Originally purchased it from zzounds. It worked great for a month, then the foot pedal switch pushed through into the pedal. Almost immediately after that head started malfunctioning. Sent it back, and got a new unit immediately and this unit is doing the same thing several months later. Unfortunately this has happened with 2 different units, and both times have been on stage starting our show when the head malfunctioned. When its operating properly it's an absolute Monster! Absolutely love the head, just not happy with the issues that I've had with it while on stage.
Click to expand...

Hi, can you please send me an email with and your product serial number? Also, please copy [email protected], we'll look into this and see what the causes could be.

Please do not worry; we'll take care of you in no time!
Doug.
 
  • Like
Reactions: MADChuudoku and Diesel
#38
Diesel said:
Yes I can. I messaged you on FB yesterday with all of my contact information.
Click to expand...

Thank you, please reach out via email as that's the most effective way to exchange information with the support and engineering teams, as well as connecting you with distributors and service centers.

Kind regards,
Doug.
 
  • Like
Reactions: Diesel
#39
Darkglass said:
Haha thanks!
Click to expand...
Hey Doug, we spoke well over a month ago. I still haven't been able to get my head taken care of. The Darkglass support has been less than desirable. This is the 2nd unit that I've had a problem with. Now I've been asked to send the head somewhere to be fixed. After waiting a couple weeks for an RMA number. I inquired again about getting the RMA number, was responded back to after a few days, but still no RMA number... I've also asked that a new head be sent to me, and I would return the defective unit in the box the new one was sent in. They said it has to be fixed and can't be replaced. Mean while I have shows to play, and have a head that's still cutting out. As I said, at this point I would prefer a new head be shipped to me, and I will return the defective unit. I believe this will be the quickest way to solve the problem at this point.
I absolutely love Darkglass products and this is the only time I've had any trouble with your products. The pedals I've owned have all been great and stood up very well to the rigors of playing out. I just feel like support has seriously dropped the ball on this issue. I've also tried messaging you on FB about the issues
Darkglass said:
Haha thanks!
Click to expand...
 
#40
Diesel said:
Hey Doug, we spoke well over a month ago. I still haven't been able to get my head taken care of. The Darkglass support has been less than desirable. This is the 2nd unit that I've had a problem with. Now I've been asked to send the head somewhere to be fixed. After waiting a couple weeks for an RMA number. I inquired again about getting the RMA number, was responded back to after a few days, but still no RMA number... I've also asked that a new head be sent to me, and I would return the defective unit in the box the new one was sent in. They said it has to be fixed and can't be replaced. Mean while I have shows to play, and have a head that's still cutting out. As I said, at this point I would prefer a new head be shipped to me, and I will return the defective unit. I believe this will be the quickest way to solve the problem at this point.
I absolutely love Darkglass products and this is the only time I've had any trouble with your products. The pedals I've owned have all been great and stood up very well to the rigors of playing out. I just feel like support has seriously dropped the ball on this issue. I've also tried messaging you on FB about the issues
Click to expand...

I sent you a PM and take a look at this personally.
 
  • Like
Reactions: Gearhead17

Latest posts

Top Bottom
Back