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Done with Sweetwater
- Thread starter minddrain
- Start date
Sweetwater suck. They ended up banning me due to a sales "Engineer" incompetence. Whatever the hell kind of title that is anyway for a customer service job.
Hmm, sorry to hear you’re having issues. I still continue to receive amazing customer service from them. I just had a piece of line 6 gear that was still 3 to 4 weeks within the two-year warranty and they replaced it without issues.
Mine has been taking care of me for 14 years now. Think of them like a personal sales assistant. I don’t know how you got banned but hope you’re able to find another retainer who will work with you.
If you can't work with SWEETWATER then you should consider seeing someone professionally to work through whatever it is that is causing these people to ask you to "take your show on the road!" 
They’ve never let me down. I’ve had great service through my assigned rep, Jonathon Appleton, for about ten years now. Guitars, basses, amps, cabs, peddles, accessories etc. He doesn’t call me except to follow up on an order. He emails me occasionally when he thinks there is something I might be interested in. No pressure, just friendly exchanges once in a while. They replaced a Mesa 410 cab on their shipping dime, no questions or hassles. Can’t ask any more than that. I’m a very happy customer. And will continue to be.
They’ve never let me down. I’ve had great service through my assigned rep, Jonathon Appleton, for about ten years now. Guitars, basses, amps, cabs, peddles, accessories etc. doesn’t call me except to follow up on an order. He emails me occasionally when he thinks there is something I might be interested in. No pressure, just friendly exchanges once in a while. They replaced a Mesa 410 cab on their shipping dime, no questions or hassles. Can’t ask any more than that. I’m a very happy customer. And will continue to be.
Not blaming anyone, and of course there’s always 2 sides to any story.
Just saying, like many others, that my experiences and interactions with them have been quite positive for 15+yrs. I’ve received good discounted pricing, returns have never been an issue, for me, and they’ve replaced items under their 2yr warranty that we’re pretty close to expiration. I’ve even dealt with their tech support team to have them submit bugs on my behalf for electronics back to the mfg, which have also been resolved. So for me, no negative experiences, all positive.
Just saying, like many others, that my experiences and interactions with them have been quite positive for 15+yrs. I’ve received good discounted pricing, returns have never been an issue, for me, and they’ve replaced items under their 2yr warranty that we’re pretty close to expiration. I’ve even dealt with their tech support team to have them submit bugs on my behalf for electronics back to the mfg, which have also been resolved. So for me, no negative experiences, all positive.
A place like sweetwater wants people's business. Does a sales rep make a mistake now and then? Of course. Are they annoying now and then? Of course. Do you have to go above and beyond being inappropriate or a PITA as a customer to get yourself banned? Absolutely. A place like that wants every customer possible and go out of their way to kiss everyone's ass. So yes, if you get banned from a place like sweetwater, I'm automatically saying it was you.
I have never had an issue with returns from Sweetwater and I have spent an insane amount of money with them over the years . During the Covid time , I must have ordered a dozen cabs and amps and a bass or two and I returned everything but my Mesa amp and Sweetwater covered all the return costs . Hopefully that service rep was sent packing .
They would probably pay your therapists bill to keep a paying customer...If you can't work with SWEETWATER then you should consider seeing someone professionally to work through whatever it is that is causing these people to ask you to "take your show on the road!"
There's always an abuser in the crowd...
I do make returns. Depending on the situation I pay or have a super cheap shipping label provided and adjusted on the return refund or Sweetwater will issue a label and pay the return costs.
I suspect that this has a lot to do with my super relationship with Sweetwater for the last eight years. I realize that they are in business and can decide how they want to treat me on the next purchase, or not.
Nothing but a couple of returns. Still would buy strings and straps. No idea. They got funny when I made a fuss about a restocking fee when the "engineer" never mentioned it for this particular item.If you can't work with SWEETWATER then you should consider seeing someone professionally to work through whatever it is that is causing these people to ask you to "take your show on the road!"
Understood.
I would like to suggest, if you're interested, to review your specific situation relative to (a) your conversation (b) published policies (Sweetwater is good about trying to inform customers) (c) exact terms of "being banned (d) a well thought-out letter explaining how you precieved the situation (e) ask if there is a review of a lower level decision by upper management (f) how you feel the issue could be equitably resolved in the interest of long-term business relationship building.
No one in the business does it better than Sweetwater, but that doesn't mean that everyone knows everything when talking over the phone in the heat of the moment.
Cave Puppy
"Humph Bo, he's wond!" - John Lennon
