EBS Customer Service

[Alper Yilmaz]

Hi,

Has anyone on this forum ever received a response from EBS' customer service for product support? In the last three years or so, I have contacted EBS a few times (I remember at least three occasions) with issues with my pedals. Just recently, my BassIQ stopped working and I wrote them an e-mail through their website mentioning the problem and asking for a potential solution. As usual, I did not receive a response (it has been a week or so).

I wonder if it is only me or people have this problem in general. I like the quality of EBS products in general (I understand from time to time any electronic gear might fail or malfunction), but I must say, with this level of customer support, the number of EBS pedals on my pedal board is quickly converging to zero.

Cheers,

Alper

 

[Implosion]

Last year I had some questions about my MultiComp. I used the form on their website and I got a reply within few hours. So my (limited) experience with them has been positive.

 

[Chronicle]

did you try calling?

 

[gastric]

Check your anti-spam rules in your email app.

 

[Alper Yilmaz]

Thanks for the responses. I will try to give them a call then, as nothing seems to have bounced from my mailbox to the best of my knowledge...

Alper

 

[carl h.]

Did you ever get a response from EBS?

 

[Kmrumedy]

Eh.....this post is 4 years old!?

 

[carl h.]

And I'd bet still no satisfaction.

Somehow these guys are sliding under the radar with CRAP for customer service.