EBS service

[carl h.]

Someone via their Facebook page contacted me and we made an arrangement. They then had mr Andre contact me and we confirmed this arrangement.

Still just words. Waiting for something tangible to report.

 

[GretschBassist]

It may be wise to get in contact with EBS and tell them about what happened. They might want to consider changing their distributor and they may be helpful for you too. Just submit their contact form, they are REALLY nice and REALLY helpful - ALL the time.

 

[Joe Louvar]

Someone via their Facebook page contacted me and we made an arrangement. They then had mr Andre contact me and we confirmed this arrangement.

Still just words. Waiting for something tangible to report.

Oh okay. Carl I just asked https://www.facebook.com/ebs.sweden.14?fref=ts (PM) to help you and gave them a link to this thread, so hopefully someone from EBS Sweden will get evolved soon and help you.

 

[carl h.]

Thanks Joe, contact from different points may be helpful. It seem there are a few examples of what I have experienced on TB, as well as some folks who were very satisfied with their experiences.

The disparity of service received should be troubling to someone involved with the company, as it is not up to what some of the other vendors are providing. When I am shopping in a retail outlet and something bothers me I always ask to talk to a manager. If the manager agrees something needs to be done, and it is done, then great! But if they give lip service, and nothing changes, then goodbye.

Actions speak louder than words. On the internet words seem to be all, and when a company won't reply there is not much a customer can do.

Except send his words to others who may be interested in the situation.

 

[Joe Louvar]

You're very welcome Carl. BTW: I just received a message from EBS Sweden via FB and the word is - your petal is now on its way to you. Cheers.

 

[carl h.]

Thanks for looking in to this Joe!

It will be nice to have a working pedal.

 

[Joe Louvar]

No problem Carl, I'm happy to help. Apparently the delay was due to the petal being an older petal - one of the older gray petals (about 15 years old?), so they had to get/track down some older out of stock parts. Anyway, hopefully you'll have a good working petal again soon. Cheers

 

[HolmeBass]

Evidently Twitter is the social media of choice on which to lodge complaints against a company. Most companies respond very quickly to negative feedback on Twitter.

 

[carl h.]

I can understand the issues with older electronics and obsolete parts, that is a given. It's the communication problems which are unacceptable.

If you can't be bothered to respond with a few lines to a once a month enquiry about progress there is something wrong. I never expected a freebie, I just wanted a working pedal. When it was in their guys possession I made a point of not writing excessive emails about what was happening. I think waiting a month to see about progress is more than reasonable, but no replies is not.

 

[HolmeBass]

I agree carl, communication is absolutely key. Isn't that what all this interwebz/email/smartphone technology is all about? But many companies just won't invest in the manpower needed to maintain a high level of communication with lots of different customers. They want the upside, and the appearance of providing a particular service, without the downside of actually following through.

 

[carl h.]

I'd like to report something awesome, but there is still nothing to report.

 

[Joe Louvar]

Any luck yet Carl?

BTW, here's a newer thread you might be interested in reading.
http://www.talkbass.com/threads/ebs-pedal-repair.576868/

 

[carl h.]

Still nothing to report. I heard from Andre, same thing I heard from the facebook guy, but still just words on the internet.

Checked out that thread. It wouldn't take much for EBS to change their reputation, just be consistent AND FOLLOW THROUGH !

 

[Joe Louvar]

Tomorrow I think maybe you should shoot EBS Sweden via FB another message?

Happy Easter

 

[carl h.]

After further contact with the FB person, I now have a tracking number.

 

[Joe Louvar]

That's good news.
So when is it due to arrive?
And thanks for the update.

 

[carl h.]

It hasn't been picked up yet, but the number goes to the USPS two day shipping tracking.

 

[Joe Louvar]

Oh okay, I'm hoping for you - and hope to see a "delivered" update here by this Friday.

EDIT: PS, I'm not sure if its really a good idea to post tracking numbers on an open public forum or not - you may want to edit out the tracking #, but its your call.

 

[carl h.]

I suppose somebody could cause some mischief, but it is the USPS tracking system, which is usually a bit behind on updates and changes. Edited it out anyway.

 

[carl h.]

7/22/2013 this began, today, 4/24/14, I finally have a functional pedal in my hands.