Yes, actually good customer relations from the store and the distributor. That said, such a quick admission of failure points me to the conclusion that they know what the problem is, don't want to tell anyone, and just want to clear the decks. I've got 40 years in managing customer relationships so I think I can read a bit into it. Either way they did the right thing and I've got no complaints.
Yup, I'm in the flooring business, and yeah, when we have a claim, it goes one of two ways, the supplier either fights us the whole way, or goes "yup, just go ahead and replace that." It usually tells me there's been a recurring theme with whatever the issue was.
Happy Fourth Anniversary Fender Rumble Club! 
