Here's where a relationship with an established-old local-owned music store can really be valuable. It wasnt' long ago that I had a pot go bad on my bass just before a show, but I was able to go to a local music store that knows me - no problem; they took it back to the shop on-the-spot, and 20min later, I was back in business! ...No labor-charge, just the new potentiometer. I probably don't give this West Bend store $100-worth of business a year, but I make SURE to stop-in at least every few-weeks, and I make sure to say 'hi' to everyone, and visit for a bit.
Just yesterday I was at Uncle Bob's in Milwaukee; an old, established Milwaukee store (THIS is where I do most of my business). As I was walking out, I said to Bob Jr. "hey - I have a mixing session coming up next week, and I could use that old HushIIC over there to process a noisy track". He said "No problem, just come-on-in when you need it!".
It's so cool to 'be a regular'.
Joe