First problem with my Shuttle...the handle.

[SteveC]

So I was walking to my car after the gig last night and snap - the handle on my Shuttle 3.0-10T combo breaks on one side. Bummer. Amp didn't hit the ground so that's good.

My guy at the store will be calling today. I hope a new handle will be on the way soon. Th ehistory of CS at GB is on my side.

Or maybe this was an omen - get the new Shuttle Max...

 

[dbassman59]

Bummer ... I'll bet the folks at Genz Benz will take care good care of you though ...

 

[SteveC]

I believe a replacement is already on the way.

 

[Marley's Ghost]

PM hasbeen. He will hook you up. Those guys are great.

 

[Blah114]

that handle hurts (with the 6.0 12T).. in my opinion.. but there is nothing they can do otherwise.. good luck with the replacement.. are they sending a new handle.. or an entirely new rackmount which gets screwed back atop the cabinet?

 

[agedhorse]

If your store doesn't get you fixed up, PM either hasbeen or me and we'll get you back on the road.

Can you send me a picture via e-mail? This is the first time it's happened thatI know of and I would like to see how and where it failed.

 

[SteveC]

I can try to take a pic. A replacement something is on the way already. I think it's just the screw that goes from the bracket to the handle.

 

[kevbassman]

CS @ Genz Benz is second to none! Those guys & gals rock!

 

[SteveC]

Yeah, I wasn't to concerned. I knew I'd be taken care of right away.

 

[SteveC]

New handle came today. This is why GB is so awesome. Great product and great CS after the sale.

 

[SteveC]

Turns out I didn't need the new handle. As I was going to put the new one on, I tried the screw into the handle and it seems to be fine. I wonder if it just worked itself loose? Cab vibrations? I checked the other screw and it was fine.