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I've got a Genz Benz Shuttle 9.0 and love it, my only concern is that when I turn the gain knob, it crackles very loudly as I turn it. Does anyone else have this problem?
Both of my 6.0s, and my 12.0, would crackle when the pots were turned, but only when signal was being sent through the amp. I've chalked it up to being a peculiarity of the design, and have (mostly) learned not to be playing when I turn the knobs.
There should be no crackling, please call Scott or Jeff at the factory. He will take care of this. Do not spray "contact cleaner" in any of the controls, this could cause damage to the parts. There are contact cleaners on the market that will destroy pots.