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If the strings are 3/4 inch above the fingerboard, someone should tighten that truss rod to see if the action can be brought to a reasonable level. If not, it should be sent back...IMOI've seen basses like that in the OP, usually right out of the box.
Not sure I want a GC sales clerk grudgingly setting up my basses on orders from his manager. Something tells me I'd still have to take a tool to it.
I have some amazing basses in my collection that had absolute crap set ups when I bought them. I think every bass I've ever bought was not set up to my liking and had to be tweaked.
If the strings are 3/4 inch above the fingerboard, someone should tighten that truss rod to see if the action can be brought to a reasonable level. If not, it should be sent back...IMO
Since the chances are 99.9% in favor of the action problem being a simple truss rod/set up issue, I highly doubt it would be a candidate to be returned to the factory.
And with 45 days to see for yourself, I think it's worth that .01% chance.
It was bought from CL, so the owner is stuck with it.
And there's the difference. This thread is not discussing CL purchases, it's discussing GC purchases.
Guitar Center gives you 45 days to set it up (to your standards - not those of some transient sales clerk who may know next to nothing about set-ups - and within reason so as not to void the warranty and return policy), hunker down over it, audition it to you heart's content, and make sure it's 100% to your liking. That's why it's not a gamble to buy a poorly set-up guitar at GC, and that probably contributes to their reluctance to set up a bass just to (1) have the owner take his own tools to it and re-set it up to his liking, and (2) have the bass returned because the buyer was just testing it out.
In reality, frozen/bent/effed up truss rods (on anything above a used Squier on CL) are pretty rare. I'd bet my entire bass and guitar collection against yours that the bass in the OP is not suffering from a bad truss rod. And even if it is, the buyer is out nothing, zero, zilch, nada. Return policy to the rescue!
And now that more and more GC's are featuring something a little closer to a "qualified tech" on staff, you can even make the purchase with the understanding that you want the bass bumped to the front of the line and the tech to do a basic twenty-minute set-up on it so you can start playing and enjoying it. If you're that paranoid about it, after the tech is done and before you leave the store, plug it in and see what it does after a decent set-up. If it's not a player or has a flaw, you don't even have to leave the store with it, just march it back to the counter, say, "No good," and get an immediate refund.
There's also a good chance that a staff member might be willing to simply stick a hex wrench in there and give the rod a slight twist just to see if it works, if that's your only concern. Adjusting rods doesn't change warranty or return policy.
If I could only purchase a bass or guitar that was set up to my liking right off the rack or out of the box, I'd own zero guitars and basses. I might even play a basic generic set up and not know what to think, because my set up requirements are far from "generic," so it's hard to say how helpful a "generic" set-up would be. Also, a rod can be frozen in the "generic" position as well, so there are no guarantees there either.
FWIW, I currently own over 100 guitars and basses, have probably sold off another 50, and not one came to me set up to my liking and ready for the stage and studio. To most players, the average generic set-up equals "close, but no cigar," and can be just as misleading. So we're going to have to invest the time and effort anyway.
In short, you want to blame the noobs at GC for losing a sale because they didn't set it up and make it "more playable?" Go ahead. It's a mathematical certainty you are only cheating yourself out of a great bass. Experienced players and smart buyers know better.
Blaming Guitar Center for the bass not being set up properly is like blaming 7/11 because your bag of chips had more air than actual chips.
Blaming Guitar Center for the bass not being set up properly is like blaming 7/11 because your bag of chips had more air than actual chips.
The bass looking like it belongs in a sporting good store falls on the company who's name is on the headstock for not properly setting it up before the QC tag was placed on it.
How bad was the green version of it to the left ?
First, your avatar made me smile.
Then i saw you were from Seattle.
Followed the link ... cool stuff & playing
(Sorry for the thread sidetrack/not sorry)
I blame GC for not noticing it.
I walked in there and in under a minute I saw it. It would take me maybe a few more minutes to fix it too or at least get it better. As I said before and others have pointed out, including a former GC employee, they simply don't care. They could have their in store tech go in the bass room (maybe 20 basses) and go through each one of them in one or two days max.
I worked at a music store as a repair tech and we went through every single guitar in the store on a regular basis.
When someone bought a guitar, we set it up to their specs.
We sent back bad guitars on a few occasions.
Not one neck ever looked, nor would they ever get to that condition and we never saw one come in like that.
I really should go back in a few weeks and see what it looks like...
If (insert name on headstock) puts a QC tag on the product and states that it is good, then why should GC (or any other store for that matter) question the set up?
When someone bought a guitar, we set it up to their specs
How do you know that the GC center doesn't do the same just by asking the sales person before purchasing? It seems to me that your whole rant has been undone by your own words.