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Genz Benz customer service...

#24
Jeff Genzler has helped me twice. He was concerned, focused on a fast solution, and always made sure I wouldn't be missing a music commitment. His responses exceeded my expectations.

AgedHorse has directly answered technical questions. So does Hasbeen. He's a player and has provided useful and accurate insights on using bass gear. Truly a guru.

I'm a very happy GB customer and can't say enough good things about the product and people who work there.
 
#28
To have the guys that design and sell your amp to come here every day and do a search on "genz" is truly amazing. It doesn't get any better than this. I PM'd both hasbeen and agedhorse in different occasions asking for advice on a few things and got a complete reply (not a copy/paste type of thing) within 1/2 hour.
 
#29
KevtheRev said:
+1000
You will not find better customer support than GENZ-BENZ
period.
For anyone looking for a new head/cab - I urge you to ask "what's it worth to have a company stand behind it's product and go to great lengths to make sure you're taken care of?"

Is Ampeg or Eden or (other) going to be there for you?
Click to expand...

I did ask myself that question. I now have a Shuttle 6.0!:bassist::D
 
#30
agedhorse said:
Great... now I'll have a bunch of folks with "that other brand" trying to get the same kind of product support.;)

GB comes first of course.

Actually, it was really a basic general tech issue rather than something unique to Eden. I'm always willing to offer advice to forumites where I can, provided I have the time available. Roger has also helped folks out who have had interesting or unusual problems mostly related to an instrument or getting a particular tone. It's because we are players first.
Click to expand...

Now THAT is going above and beyond. Everyone should serve the customers that way. Never even touched or heard a Genz Benz product in person, but you guys have my respect.

God Bless, Ray
 
#31
I own a Shuttle 6.0 & two STL-12T cabinets. I have never had a problem (knocks on wood), but I know if I did I wouldn't worry. I have seen their replies here, and know how quick and thoroughly they answer our questions. I rest easy in the fact that they are there if need be, and that makes it worth it. :hyper:

Here's a thought, maybe the reason they have time to answer questions so fast is because their quality products have so few problems, and they can answer the few that do come up with great efficiency. :bassist:
 
#32
obreaslan said:
Here's a thought, maybe the reason they have time to answer questions so fast is because their quality products have so few problems, and they can answer the few that do come up with great efficiency. :bassist:
Click to expand...

+1 Good point!

I have been very pleased with the Genz Benz gear I have and though I haven't had any problems they have been very quick to answer the few questions I have had.

It's a good feeling knowing that if you ever have problems you will be taken care of. It's also nice knowing that you are supporting a good group of people. With that said... UPS should be delivering my Neox 112T any minute:)
 
#33
I have never needed GB for customer service repair, KNOCK ON WOOD, but any question that I have had, they answer with amazing speed. I just bought a 12.0 and 212T and that's probably all I will ever need, but if I decide on more you can bet it will be Genz Benz. For me there is no need to even look elsewhere!!!
 
#35
Genz Benz=first rate , including customer service. They get it, without us......they would be nothing. Too many other manufacturers will pay for the big name endorsement bs. When it comes time where you need something, they'll ignore you or you'll have to go thru bells & whistles, hoops & whatever else to get the right department.
Not Genz.....I had a minor problem with my Genz Benz 1200 head....and I had the part in two days. explanation within one day.
As Tony the Tiger would say:
"THEY'RE GREAT!"
 
#37
Although I don't own, and cannot afford, a GB, this is impressive. I have never experienced customer service as good as you guys describe, not just with amps, buit with any product, from any company, ever. These GB guys really know how to satisfy customers, and keep them first.

The world would be a better place if more companies treated their customers this way.
 
#38
I had a small problem with my kickstand on my Shuttle 6.0 12T... a replacement was sent and I received it within the week .... No questions asked ...

First rate company ... Top of the line product ... stay tuned I am going to post my latest on stage experience with my Shuttle 6.0 12T ... It ROCKED the park ...
 

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