I don't own one or have any experience with them, but here's what my memory produced from what I think I remember reading.
You have to move a circuit board to access the tubes any your warranty will be void afterwards.
I'm sure GK knows exactly what tube does what, but they're hoping you'll forget about it from their non-response and move on. I'm sure there are a lot of people "who know what they're doing," and mess things up. They will have a response like, "GK told me if I put tube X in my MB800 X will happen. I did exactly what they said and now my amp won't work."