I called and ordered a specific Lakland 55-01 from the BC website, no hassles and it shipped the next day. When I got the bass it was damaged by UPS, I sent a message and pics to the crew at BC where they handled the claim. I put the bass back in the box and waited until I received word on the claim before really looking at the bass. When I did finally take a good look at the bass, it was the wrong one. The pic and serial on their website had been mistakenly swapped when it was uploaded to the site. I called and spoke to Mike, he verified that they still had the correct bass and it was sent out the next business day, no hassle at all. Mistakes happen, the guys at BC bent over backwards to correct the mistake. Thanks guys!