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Guitar Center and New Basses

You can't do that type of negotiating at MF or M123 as far as I know.

Maybe not, but I did get $100 off my MK Dragonfly through Music123 and Zzounds carries dealer demos at a reduced price.

It is a shame you guys have tons of cool inventory at your stores...

My GC in Harrisburg has Fenders and Warwicks... And Ampeg and G&K.

Seriously. I live outside of Colorado Springs and the closest music store is GC and it's a miserable experience. They have a small corner for basses and on one wall all they have are Fenders, and on the other Warwick, Ibanez and Schecter. As for amps: Crate, GK and Ampeg. The only ones plugged in are a Ampeg half stack with a $1500 head (didn't even bother with the cab price) and a Crate combo. Have a question about a bass? Your phone better have an internet connection or you're SOL. They have a wall of string but if you're looking for flats for a 5 string, your only option is a set of Chromes for $50 +tax?

Now I go into downtown to a local store, pay a little extra but get extra- Customer service, cared for gear, people who appreciate my business.
 
I think perhaps the worst thing that guitar center does:

Humidity negligence.

So many times, I'll grab a bass (or guitar) off the wall, and the fret ends will be sticking out. That's a sure sign that the store is DRY and the wood is shrinking... not good stuff at all.

I played a MM Stingray that had atrocious action the other day. It's a shame that the $200 squier was set up better than the ray.

its not necessarily humidity negligence. I work at a guitar center, and ours is set up in a way where whoever designed the building messed up cause theres no vestibule *or whatever you want to call it* or second doorway, so all the cold air comes in. Since a lot of the higher end basses dont move quickly, theyre the ones subject to having exposed frets. Its really common sense, you dont see millions of people buying MIA fenders and EBMM's everyday.

As far as the new fenders being dented, all i can say is my store is very careful with these badboys and try to protect their so their new owners (whenever they arrive, lol) will feel 100% satisfied. Must be a lack of care from the other GCs (cant say), but ours really cares about ours. We hate it when people say that the guitars are crappy, but its usually never us doing the damage! You all have seen the kids that come in and play whatever we want, we can't necessarily stop them.

Im not even a salesman, im a door guy, but i still care for all the instruments cause im a gear nerd. I hate seeing busted gear all cause little emo johnny decided to drop the stuff he was playing, or just setting it next to an amp. I know all of you are well minded, respectful players, but theres a generation of kids and people who just dont give a F!


they must be stopped... lol
 
its not necessarily humidity negligence. I work at a guitar center, and ours is set up in a way where whoever designed the building messed up cause theres no vestibule *or whatever you want to call it* or second doorway, so all the cold air comes in.

It's the same at the store by me, but they keep their only ABG right in front of said door, blasting it dry air all day. Their acoustic room is small, but there's room for a single ABG.

I know all of you are well minded, respectful players, but theres a generation of kids and people who just dont give a F!

I know what you mean. I've gone around picking up after them just because I can't stand to see basses resting against each other. Oh, and then there was the Thumb that some kid left dangling half on a wall holder....
 
Yesterday was new bass day at several of the Dallas area Guitar Centers. They received shipments from Fender. There is a lot of talk about how people abuse the basses at Guitar Center. From what I saw, the abuse starts the minute the GC employee unboxes the guitar. They were stacking brand new basses against each other leaning against a bass stand while they were attaching price tags. Wood and metal against wood creates damage. I went to another GC to look at a new Fender that they had just unboxed that day. It had a dent in the body, light scratches on the back of the body as well as a dent in the neck. And I think that that I may have been the first person to look at it because it was hanging up high. At yet a third CG a two day old one had multiple dents on the headstock.

I think that they are careless with them the moment they are unboxed.


Which Dallas Guitar Center? I would like to address the issue with the store as it's in my territory. They should not be treating basses this way. I touch the inventory in our stores every day, all day. Most of it is in pretty good shape, but since we allow people to play on it all the time, there are some issues.
 
Here in Manhattan, the typical basses are often beat to crap, and yes I can cut a deal...but

1. On-Line: Bass in a factory sealed box. No sales tax, no shipping, delievered to my doorman

2. GC: 8.367645645% NYC Sales Tax, maybe a discount..10% or so...but then the cost to take a cab home, $6-10.

Makes the cost pretty much even, unless I can really get a good deal..then its a question of a new one in a box, versus one handled by tourists and dreamers...

No question...

If there is an online problem, I get the return shipping slip, call Fedex and they pick it up from my building...

Um, you do know that if you order something online, you're still legally required to pay sales tax, even when the tax is not included in the price, right?

Edited to add links:

http://tax.custhelp.com/cgi-bin/tax...F9zZWFyY2hfdGV4dD11c2UgdGF4&p_li=&p_topview=1
Link Removed
 
"Welcome to Guitar Center,BRO....Home of the BRO....What can I help you find today BRO???" OK,if you can't get a price reduction form the abused damages,you can always search the internet for ANYPLACE selling the same product for cheaper,no matter what the reduction.Out the door you go with cash in hand.
 
Thanks for asking about the stores.

Central Dallas - Careless handling of newly unboxed equipment.

Plano - two day old bass with numerous dents, dings.

Lewisville - another two day old bass with multiple dents and scratches to the headstock.

The Plano and Lewisville problems could have come that way from Fender. I've seen new Fenders come out of the box like that. One thing I've noticed is that the protective rubber is missing or torn on many of the guitar hangers. That puts bare metal in contact with the guitars. Some people may not care about the less than pristine condition, but when I'm spending $600 - $2,000 on a new bass I want it to be perfect. I may very well be in the minority on this and I realize that GC has to strike a balance between protecting equipment and providing accessibility to it. Quite honestly, I don't know how a store could do it any differently. But more care could be exercised when they are first opened up and displayed.

In spite of the carelessness, I've received very good customer service from the Dallas area stores.
 
The few times I have been to GC, bass walls were unattended and anyone could walk up and drag a bass down, hammer it and leave it leaning against the wall or amp, as several were. Many of the high end basses were filthy and setup terribly. Lots of nicks and scratches. I've found GC employees to be lacking in general knowledge and preoccupied. On one trip, it took them nearly 25 minutes to find the key to the effects case.
 
Not much you can do about customers mistreating instruments. It's part of the game. Aside from what was originally posted, I've had top rate customer service from all three of the GC's near me, central Dallas, north Dallas, and Plano. Especially central Dallas, where several emplyees know me by name, and always greet me with a smile. I know they want to make another sale, but they don't always, and still it's a pleasant expirience. Of course, I never go during sales, or weekends, when the younguns are pounding away.
 
Let me preface my response by saying I am not an attorney and not in any way licensed or trained in giving tax advice, etc - however, I got my information from my accountant. As a musician, I travel a lot, and I also order a lot of things from the internet, and she is very good at making sure I do everything right. Here is my understanding of how this works:

Hey Dave, does that apply only to New York?

No, it applies to almost every state, and more accurately, it's a "use tax," not a sales tax, but it's the same thing, just a different name. Sales taxes are charged to merchants based on how much they sell (and there are different taxes based on what items they sell - food, for example, if often subject to a different sales tax rate than things like basses). States do this on purpose because they don't want people who can barely afford food to have to worry about sales tax, whereas people buying things like basses are not in the same situation. Many states don't have or have reduced taxes for things like caskets for the same reason.

Merchants pass along the cost of the sales tax to the consumer by simply adding it onto their price, although they can choose not to do this (in effect, giving you a discount on their price). For example, say your state's sales tax rate on basses is 7.35%. You buy a $1,000 bass from a local shop; your actual cost is $1073.50 with tax. You can negotiate with the store to eat the tax, in which case you pay $1,000 flat, but what really happened is you paid $931.53 for the bass and $68.47 in tax (the tax is less than the $73.50 above because the selling price was less and sales tax is a percentage of selling price). Merchants hold on to all the money they collect in taxes until it's time to pay their own taxes, and then they report their sales figures, and forward all the money they collected to their state's Department of Revenue.

Compare this to a a use tax, which is what the state charges when you buy something from a merchant who is outside your state's jurisdiction and not subject to your state's sales taxes (e.g. internet orders).

The use tax is generally the same rate as the sales tax, but instead of the merchant collecting this tax from you and paying it to the state, you are supposed to report it yourself (on your personal tax filing) and pay it directly. Failure to do this has the same penalties of cheating on your taxes in any other fashion.

However, it's nearly impossible to enforce, and here's why: Merchants are legally required to disclose their sales figures to the taxman, but out-of-state merchants are not required to disclose the *identity* of their customers to the gov't - to do so would be a breach of consumer privacy/confidentiality.

Since out-of-state merchants are not required to pay in-state sales taxes, it falls to the state to collect these taxes from the consumers themselves. But, without the identities of who bought what, they have no way of knowing how much you bought or how much use tax you're supposed to pay. They just count on you reporting it when you file your taxes.

It's a common misconception that there are "no taxes" when you order something online from out-of-state. Most people don't even know the use tax exists because it's impossible to enforce (but remember, ignorance of the law will not get you out of trouble if you get audited! It is your responsibility, as a taxpayer, to make sure you are paying the correct amount of tax, or you're in danger of getting fined or jailed.) The only way I can think of that a state's Department of Revenue could possibly know about internet purchases and enforce collection of the use tax would be if you admit to these purchases yourself, for example, in your tax filings, or on an internet forum :smug:

If memory serves, I believe that Delaware, New Hampshire, Montana, Alaska, and Oregon are the only states that don't have a use tax.

If an online (U.S.) merchant sells something to someone in their own state, they are required to pay a sales tax, just like any other merchant, and so they collect this tax from the consumer, just like any other merchant. Musician's Friend, for example, has a warehouse in Kansas City, Missouri, so when I order something from Musician's Friend's website (since I live in Missouri), they take care of figuring, collecting from me, processing, reporting, and passing along that tax to the state Dept of Revenue on my behalf.

If you want more info on your own state's use taxes, go to your state Department of Revenue website and search for "use tax," call your state's Department of Revenue and ask, or just ask your accountant.
 
Hey Dave, does that apply only to New York?

I don't klnow about all states, but most expect it.

California wants the tax money (er, use tax they like to call it) so bad they put a section on the end of your income tax forms asking you to volunteer if you bought anything over the phone, catalog or internet and didn't pay the tax. Fill it out and mail a check.... I'm sure a lot of people are volunteering for that one. LOL
 
Not much you can do about customers mistreating instruments. It's part of the game. Aside from what was originally posted, I've had top rate customer service from all three of the GC's near me, central Dallas, north Dallas, and Plano. Especially central Dallas, where several emplyees know me by name, and always greet me with a smile. I know they want to make another sale, but they don't always, and still it's a pleasant expirience. Of course, I never go during sales, or weekends, when the younguns are pounding away.

Hey all,
Thanks for the feedback on the Dallas GCs. it will be used to make your experience better. I appreciate it.
jh