Not only do this girl's actions in posting this video ultimately stand to do more harm than good for the investigation, she could end up on the wrong end of a defamation suit.
A professional photographer, an individual, just recently won a defamation case against a couple that cried poor customer service and issued scam alerts via social media. The court awarded over a million dollars in damages to the small business owner...what will GC's lawyers go for for this if her statements are proven to be incorrect or out of context?
Who has qualified the GC management staff she is quoting? Are they responsible employees that have the authority to represent the company and their policies? What if the guy she talked to just didn't really have a clue and was just spewing whatever he could to try to calm her down?
This is crazy, you can make a video and as long as it is a hot-button topic you will fill up the bandwagon regardless of the facts or whether you are just being plain irresponsible.