Two weeks ago I tried to order a bass from Guitarcenter.com using some gear cards. They didn't have most of the basses that I was interested in stock. Finally, they verified a Warwick Corvette in stock. So I ordered it. All was well. I called back the next day to inquire about shipping. I was told about the warehouse move and the slight delays. Everyday I called and was told it was in the warehouse ready to ship. I called back a week after ordering it to inquire about cancelling the order. They said it would be no problem. I asked if I could receive a check instead of a gear card. The CSR said that was standard operating procedure to issue a check. I called back once more before cancelling the order to verify that I would receive a check. The CSR got off of the phone to speak to her supervisor. After five minutes she returned to the phone and verified that I would receive a check in 5-7 days if I cancelled the order. I cancelled the order and went to the local GC to make some purchases. I called back several days later to confirm the check was being processed. The CSR said he had no way to tell. I called back again last Saturday (five days after cancelling the order) and was told I would be receiving a gear card. First of all, why had nothing happened? Second why the change from check to gear card? He said it had something to do with the Patriot Act. Perhaps that is true, I don't know, but I was told several times that I would get a check. I called back today to speak to a supervisor and was told it had to be a gear card. No apologies for the delay or errant information. It didn't matter what their CSR told me. I spoke with a local GC store manager for advice. He was very helpful and gave me the name of GC.com's VP. I left him a message early this morning and later this afternoon. Hopefully, he will right the situation. If I don't hear back from him by tomorrow afternoon, I will call Marty Albertson, their President. I met him at a Musicman workshop and found him to be a very nice individual. BTW, I am waiting on a $920 refund! I'll let everyone know how this turns out. Scratch the Corvette from my signature.