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Hipshot customer service

BassinCT

BassinCT

…still tuning…
Jun 17, 2006
2,663
2,626
Connecticut, USA
#1
About a month ago, I was setting the intonation on a Hipshot A bridge when I ran out of adjustment screw for the C string. There was still 3/16" left between the front of the saddle and the edge of the bridge plate. What I needed on that saddle was a screw that was .100" longer.

I contacted Hipshot to ask them where I could buy longer replacement screws and described my problem (because the bridge probably should have been moved back by .125") The tech responded within a day and offered to send screws of various lengths for me to solve the issue.

When I get great service, I want to be sure to spread the word!
peace,
R
 
#2
I've dealt with Dave over there at Hipshot since the mid 80's!!

I once had an ESP Surveyor bass that had different tuners that were available with the Hipshots D-Tuners.
Dave told me to send him one of my tuners from the bass and he made a D-Tuner out of it!

How's that for customer service!!! Great company and great products!!
 
#3
Hipshot's customer service is awesome! I had an issue with a bridge they custom drilled for me and they bent over backwards to resolve it. I ended up with a production B series bridge and not the custom drilled Vintage bridge but hey, who else would even attempt to do that for a customer.

They are both protective and grateful for their customers. I don't imagine I will ever do a custom bass with anything but Hipshot hardware ever again.

Great people, great service!
 
#5
Before the BasAssIII's were available for Fender string through body MIA basses I had Hipshot make me a string through bridge . It cost some but they did a fantastic job. There were a couple of delays and they E-mailed me to keep me up to speed. all in all a great experience and awesome customer service.
 
#8
I recently needed a custom order bridge without pre-drilled mounting holes to retrofit to an older bass. They had it to me within a week. Great customer service and excellent products! They will definately be my first call whenever I need parts.
 

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