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How about posting your positive dealings with EBMM?

I'll start. When I bought a bass from them I called their customer support and asked how much a Sting Ray pick guard was. I explained that I just bought a bass with a white one and I wanted a tort. They sent me a tort pick guard no questions asked.....for free. I asked if they wanted my white one (brand new) in exchange and they said no.

That was some good customer service if you ask me.
 
I'll start. When I bought a bass from them I called their customer support and asked how much a Sting Ray pick guard was. I explained that I just bought a bass with a white one and I wanted a tort. They sent me a tort pick guard no questions asked.....for free. I asked if they wanted my white one (brand new) in exchange and they said no.

That was some good customer service if you ask me.

sounds great!
 
Wow, I didn't know they did that with any of their parts. I know I couldn't get my hardware replaced for stealth hardware, even after offering an upcharge and shipping both ways. Maybe it's different with pickguards?

Overall I think they (EB) are a great company to deal with. I know it is against their policy to do any retrofitting work. I wanted to switch my H Stingray to an HH when the later came out, but they said "no retrofits". I'm OK with that policy as long as it is consistent.

Switching a pick guard is a much different deal and it doesn't surprise me that they just did that for you for free. I previously asked them a customer support question and the guy was all over it immediately. He made I was satisfied with the answers.

All I play is EB now (incl. a Stealth Bongo :D )
 
On a recommendation from a current endorser, their Artist Relations guy emailed me and we had a nice chat about me possibly endorsing EBMM basses. Then he found out that we aren't currently on a label.... never heard from him again...

That's as positive an experience I can contribute...

:hyper:
 
A human answers the phone.
They planed my fretless SR4 fretboard (the E string was buzzing near the nut) and sent it back to me for less than it would have cost to have my luthier even look at my bass.
A.J. is the one I have had the most contact with. Cool guy, very helpful. He sent me a couple strap buttons free a while back.
 
i bought a used mm with a bart p/u in it and called to see if i could get a mm p/u from them. they said they had to have one of their p/u's to exchange for it. they don't sell their p/u's. i bought one used off of ebay but it did not fit the year of my bass. i called them and they said send it to them and they would send me one that would fit my bass. pretty cool!!
 
People can say what they want to say about Sterling Ball but I know otherwise from personal experience.

I know I have told this story before on here but maybe for those that think the guy is an arrogant jerk, I know otherwise and here is our story.

Last year I decided to add some high end basses to the Ibanez Soundgear basses that I already had. Our former pastor had a Music Man SUB that I really liked so I decided to look at them first. In April of last year, I joined their site to learn about the basses. Basically the difference between a Stingray and a Sterling. I thought I would like a Sterling more so I traded a Taylor acoustic guitar that I had for a Sterling 4H. About 1 week later, my wife was diagnosed with breast cancer. It really took us all by surprise. Well, being the noob that I was over at the EBMM forum, I asked the most common question there was, "Does Music Man make custom basses?" I explained to everyone that I wanted to make a custom made Breats Cancer Awareness bass for my wife, to honor her but also, to use that bass to help spread awareness and help raise funds to donate to different cancer places to help find a cure. All of the members on the forum were very sympathetic to our situation but kindly explained that EBMM does not do custom builds unless you are an endorsed artist. I understood and was not angry.

The next day, Sterling Ball read my post and then posted that they would build the bass for me. Sterling Ball then did something I never expected in my wildest imagination. He offered to donate 100% of the funds from the bass to our Relay for Life team that we had done every year even before my wifes diagnosis. He then challenged the dealer that was going to sell me the bass to do the same as well as the forum members. Bass Central, was the dealer I went through and they also donated 100% of the money they would have made. Then many forum members also did the same. As a result, our Relay for Life team last year raised around $7,000.00 for the event and we were one of the top teams that raised money.

Now I don't tell this story to brag or rub it in what Sterling Ball did. In fact, I still shake my head in amazement at his kindness as well as everyone else's. Keep in mind too that prior to his building this bass, I had never bought a new Music Man bass before so the amount of dollars he had made off of me up to that point was $0.00. To me, that spoke volumes for what kind of man he is. I then read about the Casey Ball Foundation and was blown away by all that he has done in helping others out due to what happened with his son.

Now, when I see threads or posts about people getting angry because he doesn't make a certain color or make a neck a certain width or do whatever, to me that is really petty stuff. The main reason, as he has explained, is because he knows what it takes to run a successful business and he doesn't want to have to lay any workers off due to his making bad business decision that appeases only a small number of people. Sure, if he could do it and know in advance that it would be a success, I'm sure he would but he cares enough about his employees to not take risks that he thinks will cause them to lose their jobs in an already tough economy.

Call me a fan boy all you want. But my family has personally experienced true kindness from the man that we didn't deserve so nobody will ever convince me otherwise of the negative things said about him.

To us, Sterling Ball will always be a true friend!

Oh, and on a side note, I know it is Sterling Ball's desire to see his Dad, Ernie Ball inducted into the Rock N Roll Hall of Fame someday. While I have little to no pull whatsoever in the music industry, I did start a facebook page to try and get as many people to sign a petition to help get him inducted. If you would like to join, here is the link. Maybe one day, I can help repay back the kindness he showed to my family!
Jay

Induct Ernie Ball into the Rock N Roll Hall of Fame | Facebook
 
On a recommendation from a current endorser, their Artist Relations guy emailed me and we had a nice chat about me possibly endorsing EBMM basses. Then he found out that we aren't currently on a label.... never heard from him again...

That's as positive an experience I can contribute...

:hyper:

In this digital day and age... who'd want to be on a label (unless you're a pop star)... IMO companies need to get smarter about who they endorse...
 
People can say what they want to say about Sterling Ball but I know otherwise from personal experience...As a result, our Relay for Life team last year raised around $7,000.00 for the event and we were one of the top teams that raised money.

To us, Sterling Ball will always be a true friend!

Jay

Induct Ernie Ball into the Rock N Roll Hall of Fame | Facebook
A great story of goodwill. Makes me want to own one even more. One of these days soon.
 
Sterling is a stand up guy. Period. 100% down to help his customers. Some of the things he does with his business (like not allow the purchase of certain pickups in the aftermarket for replacement when things go wrong kinda shock me) however, he is the most awesome business man I know.

Totally smart too. Took Microsoft by the balls and switched to Linux open source to avoid paying software prices for every machine he owns, after Microsoft sued him for using the same software on multiple machines. Sterling had no idea anything was against the law, but he switched and he is better off for it.

Thumbs up to him... Now if only I liked his basses, we would have a better relationship.
 
A few years ago when the HS Sterlings came out, I wasn't fond of the sloped/thumbrest like pickup cover they had on the humbucker...so customer service/tech support allowed me to remove the humbucker, and send it to them for a traditional looking humbucker. I think they only charged me like $25 for the exchange...and I had ruined the pickup cover I sent them by trying to sand it down. Unfortunately, I sold the bass about a year later...so somebody out there has a Sterling HS with the old school bridge/humbucker pickup.
 
I think that EBMM gets a lot of bad press on forums (like another musical instrument company whose products I enjoy) and most of it is highly undeserved. While I don't participate in their forums a lot, when I do go there to get some straightfoward information about a product, I usually get it without a bunch of loaded answers and sarcastic quips... can't say that about TB most of the time. Funny, for basic information and straight talk about something, that corporate forum and the other corporate forum are a lot better than this one. TB beats everything else as far as exchange of ideas, though.