Ibanez warranty / customer service?

[bassrique]

I have a problem with my Ibanez bass I picked up a couple months ago from Guitar Center. I will see if there is help for me via the warranty route. I will likely need a new neck.

My first look at the Ibanez warranty conditions says something about warranty registration w/in 10 daysof purchase if I recall correctly. I did not get the card and did not inquire about one. Do you gentlemen think that will be a problem from your experience? How have your experiences with a (GC) Ibanez warranty claim? Thanks.

 

[Jazz Ad]

It's very unlikely for a brand new Ibanez neck to be defective.

 

[Keger Jupit]

Pictures, perhaps an explanation? What's the issue? 'Cause I agree with @Jazz Ad

 

[bassrique]

It's very unlikely for a brand new Ibanez neck to be defective.

Pictures, perhaps an explanation? What's the issue? 'Cause I agree with @Jazz Ad

Where the neck meets the body the neck ("ski") slopes up a tad. I was hoping my impressuon was wrong, but the GC tech called a couple hours ago and confirmed it. It won't be an issue unless I like to play up the neck if I may paraphrase him.

 

[Jazz Ad]

Ski jumps can be fixed within an hour by any pro. If it's under warranty see what they have to offer but replacing the neck isn't necessary at all

 

[bassrique]

Ski jumps can be fixed within an hour by any pro. If it's under warranty see what they have to offer but replacing the neck isn't necessary at all

I have done a fair amount of making adjustments in my time. Is this a simple truss rod issue in your estimation?

 

[bassrique]

I should have said it needs a shim perhaps. A new bass should not warrant a shim. Am I off?

 

[Stumbo]

I should have said it needs a shim perhaps. A new bass should not warrant a shim. Am I off?

If they will replace it, do it. That's what a warranty is for.

 

[Dean N]

If they will replace it, do it. That's what a warranty is for.

This.