customer

I have a problem with my Ibanez bass I picked up a couple months ago from Guitar Center. I will see if there is help for me via the warranty route. I will likely need a new neck. My first look at the Ibanez warranty conditions says something about warranty registration w/in 10 daysof purchase...

My Mooradian Bass Bag, (in black, about 15 yrs old?) has recently begun to deposit very small, black, particles on all over my bass with each use. It's as if the material was disintegrating, on a granular level. I emailed Mooradian a few days ago, and just received an email response from the...

There's another thread running about a blown up amp, and the manufacturers customer service being little to no help. Yesterday I wrote GK, about whether an SKB rack offers enough cooling around the amp. The almost snarky response- I don't know, if it doesn't work stop doing it. Thanks. Have...

I started having dropouts in output from my Coda S4plus a little while ago. Called Rick yesterday in the morning. He asked for the serial number of the amp, then diagnosed that the internal jumper cables might be faulty. Less than 24 hours later, there was a FedEx package with new cables on my...

Anyone out there having or had a problem with Positive Grid companies customer service?

Anyone out there having or had a problem with Positive Grid companies non-existant customer service?

Hi all I have their phone number and I've tried several times to contact the Loud/Ampeg in Woodinville guys by phone from here in Australia and haven't had much success - time difference and skype issues and nothing but weird music on the other end. I was wondering if someone has the email...

I would like to publicly thank the Tech 21 customer service. I play my basses always through a quite old Bass Fly Rig that is the only pedal effect that I use (as multi-effect and also as DI). During one of last lives I lost a small knob. The pot was still working just moving the small internal...

I've been a fan of Kalium for years but have been treated miserably recently. A copy paste of my reddit post is below. I would love any advice on other sources for strings! Thanks all. Sorry to bring negativity but I feel the need to out Kalium as a terrible company. I've been buying their...

I've been blown away by a few customer service experiences over the past year or so, and want to see what other companies are going above and beyond for us bass people. What companies have given you great customer service? Let's please keep it positive experiences only. There's plenty of...

Just thought I'd share the wonderful customer service from Paul, the General Manager over at Mike Lull's shop. I had a volume pot on a bass that started getting scratchy within a few months after it was purchased new. It wasn't too bad and didn't bother me and wasn't worth the hassle of having...

regarding a bittersweet bass transaction recently I must commend the up front handling of serious issues by the Lady in charge to the degree that I simply dropped further discussion in respect to her honesty, integrity, and willingness to make my experience with them the best they could. she...

Hey everyone...just thought I'd report this here, hoping this is the create spot. I recently emailed Schaller as I had notice the little screws and fastening bushes had wriggled free and been list on my Fender branded BML clover lites. Not only did a rep get back to me same day (they're in...

I am starting a new thread on this company's awesome customer service. I had a b7k ultra that had a defective micro toggle (understandable defect it happens with these types of switches) Apparently the response form I sent was not creating a ticket, an issue not caused by the company. Douglas...

I bought a P/J set of EMG GZR PUPs. Installed them into an Ibanez Destroyer. Very impressed with the upgrade! Only minor niggle..... The tone pot. It's noisy (scratchy) around the middle of its travel. I tried working it back and forth a few times, squirt of contact cleaner.... No luck, still...

Hi all, I own two AI heads (Focus SA and Clarus S4). My focus SA broke down after 11 years of hard work (2-3 gigs a week).I emailed Rick,he replied within a day.He repaired the amp with no charge,he even changed all the screws and the top cover looks brand new (not sure how he did that).just...

What places/businesses do you find has the best customer service (for anything)? Amazon - always take ownership, and do whatever it takes to fix the issue. They don't waste time with a ton of apologies, they get right down to a solution with no BS and etc. Zappos (phone app) - you can order...

This won't be a shock to some of you, but I just dealt with Howard Ulyate for some new pickups, and he was incredible! I've heard other basses with his pickups, and some friends play them, too, so I thought I'd give him a try. I wrote him regarding a somewhat unusual, double-P fretless I have...

Here are some pics of my new Lakland Decade. I bought the bass used on another forum. When it arrived it was quite clear that the output of the pickups was about 60% of what is normal. Also, the frequency range was not near what I expected. I considered asking the seller to take the bass...

Sometimes it's easier to be motivated to write about a bad experience than a good one. So I thought I would make the effort to throw some sunshine on my favorite retailer who never lets me down: Sweetwater. A few nights ago, I bought a pedal online. Realized pretty quickly that I had chosen the...

Loaded up at 9am to avoid the heat and to make sure it all fit.. Was very happy to get all my bass gear and PA in my newish Rav4. Got the site at about noon to set up

First things first - my affiliation with GK is that of a customer who bought an MB500 and then later a Fusion 550. Nothing more. I wanted to acknowledge the excellent customer service I received from GK. My Fusion 550 (after 2.5 years and expiration of the warranty) started distorting. Clean...

I don't ever post but really wanted to share my current/recent experience with ESP guitars customer service. A little lengthy but let me start by saying I'm so far very satisfied. Recently I had an issue with my ESP LTD BB4. The neck on it had developed a bend. Not the kind that can be adjusted...

I had to share ... I use a Decibel 11 pedalpalette, and somehow lost one of the the buttons . I actually remember having found it, thinking it was nothing and threw it away, 2 days later realised what it was ... so i contacted Decibel 11 to see if I could order one ..... well , they just...

I recently bought a Schaller bass bridge for my home-built short-scale fretless. I had used a traditional bent-plate Fender-style bridge, but it was just ever so slightly too wide. It worked, but I would occasionally pull the G-string off the side of the fingerboard, so I was looking for a...

Has anyone had trouble with EMG tech / customer service responding to questions recently? I had a question about the size of a pickup (set) that I paid over 200 dollars for back in November. They responded but didn't understand the facts stated in my email, so the answer they gave was not...

Hello everyone earlier this week I bought a set of La Bella RX Stainless Steel series. Two packs for $13 each. An hour into rehearsal i realized the a string was too floppy. I sent La Bella an e-mail and they agreed to hook me up with two packs of THE MD45 [Stainless Steel 45-105] sets Paid $3...

I was the lucky recipient of a Breedlove Atlas BJ350 CMe4 Fretless Acoustic Bass, bought second hand from an ebay seller, a gift from my lovely wife who has helped me expand my musical instrument collection over the past few years. She picked it out online but the vendor was out of stock and...

I just want to share a recent positive experience I had with Eminence Speakers. I use a pair of D.I.Y. 1x15's, with 3015 drivers, either together at 4ohms, or separate at 8ohms. I play a Mesa 400, or a Mesa Walkabout, depending on the gig. One of the speakers sort of fizzed out in practice, and...

Ok I am having a gripe here. I signed up for Warrior Care and sent my bass to them on November 1, 2016 and still do not have my bass. I had them replace frets and replace a potentiometer. I received an email stating the frets came out fine 23 days after sending it. On December 22, 2016 was...

After buying tons of boutiques in the past couple years, most of which are sold off because a lot of it was experimentation in sound, I figured that it would be a helpful thing to shout out those builders who are the greatest at customer service and communication. I don't want to go the other...

Hi guys, I've been trying to contact Gotoh to get some information about one of their bridges, but I can't find an email contact anywhere on their website. There is a form submission system, but it doesn't have a button to actually SEND the message you write so it's basically useless. There is...