I bought a P/J set of EMG GZR PUPs. Installed them into an Ibanez Destroyer. Very impressed with the upgrade! Only minor niggle..... The tone pot. It's noisy (scratchy) around the middle of its travel. I tried working it back and forth a few times, squirt of contact cleaner.... No luck, still noisy. Have tried contacting EMG via their web "Contact" form and also via email to customersupport_AT_emgpickups.com (which was the email address given on their support page), to see if I could get a replacement for the tone pot/PCB. Nowt. Nada. No response. Which is completely at odds with many of the comments I've read on this forum, about EMG being pretty good at customer support. Was going to purchase another set of these PUPs. I'll look elsewhere now, as I'm fed up with buying product from companies, (no matter how good the actual product itself), where the companies don't give a crap about their customers.
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3 years or so ago, I had an issue with some EMG pickups. Sent an email, got a very quick and helpful response.
Had another problem about 18 moths ago and emailed them with no response. I've sent a similar email inquiry several times since, all with no response. I feel your pain.
Had another problem about 18 moths ago and emailed them with no response. I've sent a similar email inquiry several times since, all with no response. I feel your pain.
Every email I've ever sent to EMG has been responded to by Alison Turner who is knowledgeable, helpful and prompt. Sorry to hear that you're not getting a response.
Are you using the "generic" customersupport_AT_emgpickups.com address, or do you have a direct address for her?
Cheers, mate. I'll try that before I give-up on EMG completely.
I will as well. Poor Rick is going to wonder why his inbox just filled up with inquiries from TBers.
If it’s urgent, call them. They pickup on the first ring and they are very accommodating. I’m of the generation where I’d rather talk to build a rapport and relationship than send an email and wait. People will always treat you better in a conversation.
I got there via the generic link, but here’s her email in case that doesn’t work for you: [email protected]
Sorry about your experience. I wonder if for some reason your email may have gotten lost, or in the spam box, deleted...
last year I had the total opposite experience with EMG.
I was tired of the 60 cycle hum on my jazz basses and I finally upgraded 4 jazz basses with EMGs. I had a bunch of questions and their response was always quick and helpful.
When I was done with my last bass i actually sent one last email just to thank their staff.
I hope you get your problem solved.
last year I had the total opposite experience with EMG.
I was tired of the 60 cycle hum on my jazz basses and I finally upgraded 4 jazz basses with EMGs. I had a bunch of questions and their response was always quick and helpful.
When I was done with my last bass i actually sent one last email just to thank their staff.
I hope you get your problem solved.
MDBass
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Call them directly. No wait time, I had my one problem fixed within 30 minutes.
I called them directly as well. They even sent me out a 500K pot to replace a 250K for volume. No problem here.
@clivem Let me know if you run into a wall with this.
I think I have an extra set of those controls i can send you if you need/want them. I opted to not use them and go for the traditional solder method instead of those clips on's.
I think I have an extra set of those controls i can send you if you need/want them. I opted to not use them and go for the traditional solder method instead of those clips on's.
