I kinda figured. My experience not much different, though didn't go to shop. Want to, just busy, as usual. I traded for a Smith on line, and the bass was damaged in shipping, destroying the mid pot on the bass, though luckily not the module or damaging any of the wood. I do electronics work here, and setups and repair of basses, and called Ken to try to get a pot or module from him. He was very nice to me, told me the history of my bass, about woods (one of my big time interests), and lots more, but told me his electronics proprietary, and that to get the bass fixed I would have to send it there. I explained to him my experience in the field, but he wouldn't budge. Later, had a friend call who instead of just a guy in a house has a business name and license and was able to get the part, as well as a tuner that had worn out. Just recently, the truss rod adjustment nut has become partially stripped, and I tried to get one from him. Other companies have sent out stuff to me immediately and sometime free, just because it's their product. He said needed to buy strings and he'd ship the nut, or I could purchase one. This no big deal, but in my mind seems a bit protective. Although my rod adjustment nut still works, just gotta be careful, it really would have been nice to see him drop one in mail. It's what I would have done, but like said, totally understand his eccentric ways and it's an unnecessary repair, I'm just meticulous bout my instruments. No big deal, I think the guy one of the most knowledgable and fun guys to talk to in the industry. He has great knowledge, and one day want him to make a fretless replica of my current Smith, a '95 CR6GMW (big headstock, old style BT body, 9v pre and no switches), a beautiful playing and totally unique sounding bass, even for a Smith, and I've played many over the years. I'd like to see him more friendly and outgoin, but who am I to comment? I'll just enjoy. Heh. Hey, you build basses, right? Wanna build me a lawsuit Smith? Heh. All the secrets out, ha! Nah, I'd never do that to him. But he could be more open.