Still very pleased with the Lekato 5.8mhz wireless system which I bought via Amazon U.K. last June however I did comment in a posting a while back that the transmitter unit takes longer to charge than the receiver, well this has gradually become longer and instead of taking say 10 minutes longer the transmitter is now taking well over an hour longer. In fact, on Saturday I charged both units before a gig and I never used them at the gig and I needed to use them last night so I thought I’d give them a quick boost charge but in reality it took 2 hours to charge the receiver and about 4 hours for the transmitter! How is this when they had both only been fully charged a few days ago?
Anyway, I have contacted Lekato via Amazon and I’ve received the usual stupid response - “please forward a video or photos of the problem” !!!! How can I send them a video, do I just send a photo of the units with the red charging lights lit?
I’m awaiting a response to my slightly sarcastic reply to them, but I feel it’s going to be an uphill slog to get this resolved. The Amazon site just tells you to contact the manufacturer regarding any warranty issues and there doesn’t seem to be any way of getting them involved at the moment, however my understanding of buying things that the retailer is responsible for any issues, I have not bought it from the manufacturer I have bought it from Amazon and my contractor is with them.
Anybody else had similar issues (with the Lekato units or Warranty issues with them and Amazon)?
Anyway, I have contacted Lekato via Amazon and I’ve received the usual stupid response - “please forward a video or photos of the problem” !!!! How can I send them a video, do I just send a photo of the units with the red charging lights lit?
I’m awaiting a response to my slightly sarcastic reply to them, but I feel it’s going to be an uphill slog to get this resolved. The Amazon site just tells you to contact the manufacturer regarding any warranty issues and there doesn’t seem to be any way of getting them involved at the moment, however my understanding of buying things that the retailer is responsible for any issues, I have not bought it from the manufacturer I have bought it from Amazon and my contractor is with them.
Anybody else had similar issues (with the Lekato units or Warranty issues with them and Amazon)?