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Lost my pickup height adjustment. What happened?

Hey everyone please excuse my ignorance, but I had Guitar Center install some DiMarzio model J in my Fender fretless jazz. The sound is amazing, but I noticed that I can't adjust the height of my pickups now. The neck pickup is all the way down to the deck and the bridge pickup is all the way up. When I turn the screws the pickup height won't change. They are wired in a series so I don't know if that has anything to do with it. To be honest the sound is fine the way it is, but I would like to have my adjustment back. Can anyone tell me why it like this or if its even worth taking it back to guitar center to bitch?
Thanks for the help.
 

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