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Double Bass Mooradian bag "disintegration" and Customer Service

So, I've placed the order for the new bag, (in Silver/Grey!....yes, to match my hair),...

I got mine to match my eyes....
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Reactions: Don Kasper
Hmm. They still haven't changed their handle placement. When I'm carrying on my shoulder I like the front handles a little lower, and actually added some to my bag. The addition of the upper pocket looks nice, but the handle there doesn't seem useful.
I use a wheel, and drive to all gigs, so the handles (for me) are in very useful places, esp. when loading into my SUV. I can see where someone else's Situational Geometry might require modifications or additions.
Thanks.